Transport Operations Manager

The Transportation Operations Manager is responsible for leading the day-to-day operations of the Transportation Division to ensure the safe, efficient, and cost-effective delivery of products. This role provides leadership to drivers, dispatch, and operational support staff while ensuring compliance with all federal, state, and local regulations and applicable environmental requirements. The Operations Manager is accountable for delivering strong business results by optimizing fleet utilization, developing high-performing teams, maintaining operational excellence, and fostering a culture where safety is the highest priority. RESPONSIBILITIES BY COMPENTENCY: (*denotes an essential function of the position) Business Results Orientation Lead the overall performance of the Transportation operation, ensuring achievement of financial, operational, and service objectives. Develop and execute plans to improve operational efficiency, fleet utilization, route optimization, and overall productivity. Monitor and manage key performance indicators such as cost per mile, fleet utilization and customer service performance. Develop and manage operating budgets while controlling labor, maintenance, and transportation costs. Identify opportunities for continuous improvement and implement operational best practices. Ensure customer commitments are consistently met while maintaining profitability. Ensure fleet operations are fully compliant with D.O.T. regulations. Analyze operational data to identify trends and make informed business decisions Maintain regular attendance and follow designated safety practices. Communication Communicate regularly with the Director of Transportation on any issue that may impact the business. Build strong working relationships with drivers, dispatch, customers, and leadership. Communicate operational priorities, expectations, and performance metrics clearly and consistently. Lead regular team meetings to discuss safety, operational updates, business performance, and continuous improvement initiatives. Address operational issues proactively while maintaining professionalism and transparency. Resolve customer concerns and service issues in a timely manner. Coordinate and oversee repairs and maintenance for trucks and equipment across multiple terminals. Promote collaboration across departments to improve efficiency and customer experience. Maintain accurate operational documentation and provide timely reporting to senior leadership. Customer Service Orientation Anticipate customer needs and proactively prepare solutions. Review and manage customer and company obligations as specified per contracts. Develop win-win solutions to promote strategic partnerships between customers andcompany. Lead by example in delivering excellent customer service, promoting customer awareness, and fostering a customer-focused mindset among all employees Developing Talent Complete training as required to meet company guidelines. Recruit, interview, hire, and onboard qualified transportation professionals. Coach, mentor, and develop supervisors, dispatch personnel, and drivers. Conduct regular performance discussions focused on accountability, engagement, and career development. Identify training needs and ensure employees receive appropriate technical, regulatory, and leadership training. Build a culture of accountability, teamwork, and continuous improvement. Recognize strong performance while addressing performance concerns promptly and consistently. Support succession planning by identifying and developing future leaders. Technical Expertise Maintain a strong understanding of fuel transportation operations, logistics, dispatching, fleet management, and regulatory compliance. Ensure compliance with DOT, FMCSA, Hours of Service, OSHA, EPA, and company operating standards. Utilize transportation management systems, dispatch software, GPS tracking, fleet maintenance systems, and operational reporting tools to optimize performance. Analyze …

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