Transfer Center Dispatcher

Req #: 0000267554 Category: Emergency Medical Services (EMS) Status: Full-Time Shift: Night Facility: RWJBH Mobile Health (EMS) Department: Patient Transfer Center Pay Range: $23.62 - $29.60 per hour Location: 379 Campus Dr, Somerset, NJ 08873 Job Title: Transfer Center Dispatcher Location: 379 Campus Drive Department Name: Patient Transfer Center Req #: 0000267554 Status: Hourly Shift: Night Pay Range: $23.62 - $29.60 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. A Typical Day In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher/lower level of care and/or specialized treatment modalities from outreach or network entities The Transfer Center Dispatcher will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics.This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills and proficiency with multiple computer applications.The Transfer Center Dispatcher serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plan(s).This position manages data as related to operations and performs Utilization Management functions as required by the system. The Transfer Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance, Specialty Care Transport Unit (SCTU), and Air Medical Unit Coordinates appropriate and timely transportation requests by working with Mobile Health Communications Where applicable, responds to orders of patients placement within the hospitals Files and archives completed, and canceled orders per transfer center processes Completes multiple steps for the placement of each patient including electronic and verbal communications with the necessary stakeholders and updating multiple computer applications Receives, verifies, and provides ongoing follow-up requests and referrals/orders Gathers all information for correct patient assignments and verifies accuracy of that information Seeks clarification when inaccuracies occur Follows through with resolving inaccuracies, communicates resolution in real time Unresolved issues are escalated to appropriate leadership for intervention Prioritizes the safe transition of patients throughout the placement process Demonstrates knowledge of regulatory requirements such as EMTALA, Compliance policies, quality initiatives, and HIPAA laws and regulations; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives, Ensures that appropriate standards of practice follow corporate compliance guidelines, acts in and ethical and legal manner, and assures that all actions are in the best interest of RWJBH system Completes and distributes any ad hoc reports which are necessary for patient throughput management and communication, Collects and logs any data which may be requested, and other duties as assigned Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards Provides all customers of RWJ Barnabas Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day This Role Might For You If... This position require…

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