Transfer Center Dispatcher

Req #: 0000260891 Category: Emergency Medical Services (EMS) Status: Full-Time Shift: Evening Facility: RWJBH Mobile Health (EMS) Department: Patient Transfer Center Pay Range: $23.62 - $29.60 per hour Location: 379 Campus Dr, Somerset, NJ 08873 Job Title: Transfer Center Dispatcher Location: 379 Campus Drive Department Name: Patient Transfer Center Req #: 0000260891 Status: Hourly Shift: Evening Pay Range: $23.62 - $29.60 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher/lower level of care and/or specialized treatment modalities from outreach or network entities The Transfer Center Dispatcher will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics. This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills and proficiency with multiple computer applications. The Transfer Center Dispatcher serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plan(s). This position manages data as related to operations and performs Utilization Management functions as required by the system. Qualifications Required: High school diploma/GED or equivalent working knowledge 2-3 years of experience in a healthcare office, hospital operations setting, emergency medical services and or emergency medical dispatch EMT or ER Tech experience required Must have medical terminology gained by either college credits of experience in a health care setting, excellent verbal and written communication skills, organizational skills and critical thinking skills Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands. Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs Must be proficient with commonly used office software and equipment including but not limited to all Microsoft applications and hospital EMR Able to meet the agent productivity standards as set by Transfer Center Leadership Ability to accurately type at least 40 wpm Certifications And Licenses Required American Heart Association (AHA) Basic Life Support (BLS), HAZMAT Awareness, CBRNE/WMD Awareness, ICS 100, ICS 200, NIMS 700, ICS 800 or obtain within 6 months of hire Preferred Bachelor’s degree Expert level of Microsoft Office Scheduling Requirements Full-Time, Evening; 11A-11P Essential Functions The Transfer Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance, Specialty Care Transport Unit (SCTU), and Air Medical Unit. This position requires excellent verbal and written communication skills as well as proficiency in using computer applications including a Computer Aided Dispatch console, multi-line telephone, and other web-based application software. This position requires superior customer service skills, the ability to think critically and make decisions in a timely manner. Coordinates appropriate and timely transportation requests by working with Mobile Health Communications. Where applicable, responds to orders of patient’s placement within the hospitals. Files and archives completed, and ca…

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