Training Associate - Retail Operations & Franchise Development
The Davis GroupPosition Overview INS Market is seeking a motivated, organized, and hands-on Training Associate to support the training, onboarding, and ongoing development of our franchisees and retail store teams across our growing network of convenience stores. The Training Associate will play a key role in ensuring franchisees and store employees are equipped with the knowledge, skills, and operational standards required to successfully operate an INS Market location. This position combines classroom-style instruction, hands-on in-store training, operational support, and administrative responsibilities. The successful candidate will work closely with the Head Office team, franchisees, and external vendors to deliver consistent training programs, support new store openings, and maintain company-wide operational standards. The role requires flexibility to work between Head Office and retail locations, with travel to stores as required. Key Responsibilities Franchisee Training & Onboarding Deliver comprehensive training to new franchisees and store employees on INS Market operating procedures, policies, and brand standards. Coordinate and facilitate new franchisee onboarding, including initial orientation and hands-on operational training. Conduct in-store training covering point-of-sale (POS) systems, inventory management, merchandising, customer service, and daily store operations. Develop and maintain structured training schedules, checklists, and onboarding materials. Evaluate trainee performance, identify knowledge gaps, and provide additional coaching where required. Ensure franchisees understand their operational responsibilities, supplier programs, and company expectations. Provide ongoing training and support to existing franchisees to improve store performance and operational consistency. Store Operations & Merchandising Training Train franchisees and employees on daily opening and closing procedures, cash handling, inventory control, and store maintenance. Demonstrate proper product stocking, shelf replenishment, and inventory rotation procedures. Educate store teams on company planograms, merchandising standards, shelf labeling, pricing, and promotional execution. Support the implementation of new product categories, supplier programs, and promotional initiatives. Train store teams on identifying and removing expired, damaged, or non-compliant products. Conduct store visits to assess operational performance, identify training opportunities, and reinforce company standards. Provide recommendations to improve store efficiency, product availability, customer experience, and sales performance. New Store Openings & Operational Readiness Support new store openings by coordinating training activities and assisting with operational preparation. Work with the Operations and Franchise Development teams to ensure new franchisees are prepared for store launches. Assist with initial merchandising, inventory setup, POS training, and vendor coordination. Conduct pre-opening operational assessments to ensure stores meet company standards. Provide on-site training and operational support during store openings and initial operating periods. Vendor Coordination & Compliance Train franchisees on approved vendor ordering procedures, supplier programs, and delivery processes. Communicate with authorized suppliers, distributors, and external partners, including OLG, as required. Assist franchisees with understanding vendor portals, product ordering, and inventory replenishment. Educate store teams on applicable operational requirements, including lottery, tobacco, alcohol, food safety, and other regulated product categories. Support stores in preparing for operational audits, inspections, and compliance reviews. Identify recurring operational challenges and recommend training initiatives to address them. Training Development & Administration Assist with the development, review, and continuous improvement of the INS Market Franchise Operations Manual. C…