Traffic Manager
Safilo USAGeneral Summary The Traffic Manager is responsible for the coordination and compliance of all outbound international and domestic for the Distribution Center. The ideal candidate will possess excellent customer service skills and will have the ability to coordinate shipments cross-functionally to achieve success. This role requires the aptitude to address a multitude of logistical and administrative support needs promptly and professionally while also requiring effective communication with various departments and customer contacts to achieve business goals. The candidate must exhibit a proven track record of thriving in fast-paced environments while delivering quality work to tight deadlines. Essential Job Functions Manage and handle all international shipping to include; the use of portals for forwarders, customers and regulatory agencies, creating and reviewing Commercial invoices, POD (Proof of Delivery) etc. Furnish as needed POD’s, CI’s, supporting documentation including but not limited to Tracking information Train & Manage (inspect what you expect) the team (i.e. Supervisors, Leads, Coordinators, Dock personnel etc). Coordinate and partner with other department heads and maintain a constant flow of effective Communication Monitor, organize, and prioritize both international and domestic shipments to the company’s customers. Use customers’ web based TMS system to route orders if needed. Maintain integrity and efficiency in SAP and other associated business software systems. Coordinate shipments between the North American Distribution Center (NADC) and customers. This process includes working with freight forwarders and warehouses to ensure the product is shipped and delivered in a timely manner. Work with customers or internal forwarders on delivery or clearance issues. Monitor current traffic processes and input ideas on how to improve current practices where required. Reliably track and expedite the progress of specialized shipments and perform additional activities required to meet customers' deadlines and expectations. Work across multiple projects and ensure all parties are informed of progress and problems. Build strong cross-functional partnerships. Active participant in operational staff meetings. Ability to write SOP on domestic and international customers. Performs other duties as directed by Senior Management. Knowledge, Skills & Abilities Strong organizational skills Strong Microsoft excel skills (specifically: formula usage, pivot tables, data manipulation etc.) Excellent communication skills (verbal and written) with strong email correspondence. Ability to maintain deadlines Strong analytical, interpersonal, and written/verbal communication skills coupled with the ability to lead a team on multiple projects. Basic understanding of standard Warehouse/Distribution operations Solid understanding of Customs processes related to international transportation. Demonstrated analytical abilities with strong attention to detail. Proficient computer skills including Microsoft Office Ability to manage complex traffic projects and multi-task effectively. SAP skills – creating deliveries and shipments and understanding outputs. Ability to prioritize, meet deadlines, and handle multiple projects. Work effectively with others to achieve goals and resolve issues. Innovative, goal-oriented, and results-driven approach Strong project management skills focusing on freight cost reduction. Education & Experience: A degree in business, supply chain management, or another relevant field is a plus. Bi-lingual English/Spanish is a plus but not required 1-3 years of experience in Warehouse/Distribution/logistics is required. Knowledge of International and domestic traffic processes and requirements. Shift: Monday to Friday, 8:00 A.M. – 5:00 P.M., overtime when business need inclusive of weekends Safilo/Smith is a warehouse environment where dust, dirt, heat, cold, and noise exposure occurs. This w…