Traffic Management Center Senior Operator - Baton Rouge

Baton Rouge, Louisiana, US, 70802 Job ID: 36057 widget: Full-Time None No - Teleworking not available for this position $38000-$40000 Position Description & Qualifications Position Description & Qualifications Looking for a career where you can make a difference every day? Discover this opportunity to become a Traffic Management Center (TMC) Senior Operator in Baton Rouge, Louisiana. Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators. As part of a team who works closely with DOTD personnel statewide, local law enforcement and other first responders daily, the TMC Senior Operator exceeds the requirements for TMC Operator (as listed below), at a minimum, and demonstrates additional expertise, where Knowledge, Skills, and Abilities (KSA) are required and identified as follows. As a TMC Senior Operator, you can expect to: Understand traffic management systems for arterial roads, including time-of-day, traffic responsive, and adaptive controls. Understand hazardous materials incident policies, procedures, and codes. Recognize minor TMC equipment or software problems and input maintenance ticket. Understand emergency management and evacuation policies/procedures. Interpret conflicting or ambiguous data in incident management. Train/mentor other operators at lower levels (both entry and full performance) and expertise to conduct on-the-job training. Make decisions and respond efficiently in unprecedented situations (e.g., non-standard messages, plane landing on highway, atypical hazardous material spill). Develop traffic management plans for special events and/or other areas of potentially chronic congestion. Independently troubleshoot minor problems with equipment and software. Resolve issues from the conflicting needs or concerns of traffic management personnel outside of the control room. Receive only administrative direction and guidance from the Supervisor on overall TMC priorities. He/she operates independently in selected situations requiring special expertise, without requiring supervisory direction. Determine the methodology to achieve the desired traffic management results and operates independently in day-to-day TMC operations. Serve as the "senior technical expert" on the operations floor for lower-level Operators. Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) Cameras, Digital Message Signs (DMS), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of Intelligent Transportation System (ITS). Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills. Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures. Use Global Positioning System (GPS)-enabled software to monitor the location of MAP vehicles, directing resources to where they are needed. Communicate and dispatch Motorist Assistance Patrol (MAP)units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents, providing clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities or department personnel. Communicate via radio, landline or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required. Communicate via radio, landline, or phone, with Department personnel statewide to include, Maintenance and Construction personnel, ITS, Traffic Operations Department management and Federal Highway Administration as appropriate to provide clear accurate information regarding incidents, traffic, road…

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