Traffic Management Center Operator

Summary: Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions as well as dynamic toll pricing on IH 635 (LBJ) and North Tarrant Express (NTE) Managed Lanes Projects. The Operator will use continual monitoring to identify events or obstructions that impede motorist safety and the effective flow of traffic. Essential Duties and Responsibilities: Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management. Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc. Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions. Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc. Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts. Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy. Performs other job-related duties as assigned. Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to satisfactorily fulfill those duties. Education & Experience: Associate’s or bachelor’s degree preferred but will consider High School Diploma or equivalent 1 to 2 years job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred. Familiarity with Dallas LBJ I–635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus. Professional Qualities: Punctual with reliable adherence to schedule Ability and willingness to work schedules that may include nights and week-ends Ability to take direction and follow detailed procedures Able to multitask, problem solve, and implement solutions within a fast-paced environment while remaining calm and effective under pressure Ability to establish and maintain effective relations with all internal and external staff and the general public. Excellent verbal, listening and written communication skills Ability to understand and read maps Can type a minimum of 30-35 WPM Computer Skills: Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet The employee may be required, in rare instances, to travel to and from NTE Traffic Management Center for short durations. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer While performing the duties of this jo…

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