Traffic Agent ( customs agent)

JOB SUMMARY

The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada). 

KEY DUTIES & RESPONSIBILITIES

• Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
• Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.  
• Confirm that Customs releases and steamship releases are obtained.
• Verify supplementary charges prior to payment of invoices.
• Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses
• Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed
• Process emails on live shipments and import files into systems for clearance
• Complete delivery orders and arrange pick-up
• Complete payment of freight/terminals by guarantee, check or wire transfer as needed

KNOWLEDGE & SKILLS

• Familiarity with credit policies, traffic and forwarding methods and procedures
• Must be able to coordinate desired delivery arrangements for clients from transportation companies
• Familiarity with customs release process
• Computer and Internet skills required 
• MS Office experience
• Must have knowledge of international transportation 
• Negotiation skills
• Client service oriented
• Strong oral and written communication 
• Telephone etiquette
• Strong organization and problem-solving 
• Prioritization and time management

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES