Track & Trace Coordinator (M - F, 6p - 3a)

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and effor
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ts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect. Location: Jacksonville, FL Job Id: 269 # of Openings: 1 Job Summary: The Track and Trace Coordinato r is responsible for establishing and maintaining relationships with new and existing, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the department manager. The hours are M-F, 6pm - 3am. Essential Duties and Responsibilities: Track and trace all shipments and load status. Processes EDI as required (key account/OEM) Update and maintain transportation management and operation systems. Proactively identify problems and swiftly implement the appropriate solutions. Coordinate deliveries with carriers. Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Adheres to company standards on customer satisfaction, accuracy, and timeliness. Proactively identify problems and swiftly implement the appropriate solutions. Provide complex problem resolution and provides guidance to others. Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Must be fluent in English; bilingual English/Spanish preferred. Perform other duties as assigned. Education and Experience Requirements: High School Diploma/GED required. College degree preferred. Supply chain; logistics; or transportation industry experience is preferred. We are one of the Top Workplaces in Jacksonville of 2024! Check us out on Glassdoor! Why work with us? Health Insurance Vision Insurance Employer provided Basic Life & AD&D Employer provided Long Term Disability Ancillary Benefits Short Term Disability Critical Illness Pet Insurance Accident Hospital Indemnity Legal Paid Time Off – Vacation and Sick Paid Holidays New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day 401(k) Retirement account with a company match Health Savings Account (HSA) Onsite Gym (Free to employees) Employee Assistance Program (EAP) Countless workplace recognition and perks! Employee of the Year Awards Employee of the Quarter Awards Employee of the Month Awards STARz Employee Recognition Program and Awards Employee Lunch-and-Learns Recognition for our Veterans Community Giving throughout the year Recycling initiatives and Sustainability programs Wellness program clubs and challenges Employee team-building outings Numerous parties/luncheons throughout the year Casual dress code Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times Top Workplaces of 2024 presented by the Florida Times-Union Our customers tell us our employees make a difference every day in their operation! Our community appreciates all that we do to perform better and build strong relationships every day. Learn how we're recognizing our exemplary employee contributions! Congratulations to our September MVPs Kenny Dover – No Drama Llama Alexis Kimbro – Extra Miler Kelly Magill – Rising Star Lyndsey Kuhnell + Stephanie Benito – Best Team Work Thank you for your hard… Congratulations

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