Track and Trace & Transportation Clerk

We are currently seeking a motivated, organized, and detail-oriented individual to join our team as a Transportation Operations Clerk (Track and Trace) . The successful candidate will be responsible for tracking shipments, communicating with drivers and customers, updating shipment information, managing transportation documents, and performing general clerical and administrative duties. Job Responsibilities1. Track and Trace Monitor and track truck movements and shipments to ensure timely pickups and deliveries. Communicate with drivers regularly to obtain current locations, shipment updates, and estimated arrival times. Provide timely shipment status updates to customers, freight brokers, and internal staff. Follow up with drivers regarding pickup and delivery appointments. Identify and report delays, missed appointments, route issues, and other operational concerns to management. Maintain accurate shipment tracking records and ensure all updates are entered into the company's system. Respond promptly to tracking inquiries by phone and email. 2. Clerical and Administrative Duties Perform data entry and maintain accurate transportation records. Prepare, organize, and maintain shipment-related paperwork. Collect and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and other required freight documents. Follow up with drivers and customers to obtain missing or incomplete paperwork. Assist with invoicing, document verification, and record keeping. Manage emails, answer telephone calls, and communicate professionally with drivers, customers, brokers, and business partners. Perform other general office and administrative duties as required. 3. Transportation Operations Support Assist dispatchers and operations staff with daily trucking activities. Maintain accurate records of shipment progress, pickup times, and delivery confirmations. Report operational issues and delays to the appropriate team members. Ensure shipment information and documentation are updated promptly. Help maintain smooth and efficient day-to-day transportation operations. Mandatory Qualifications and Skills Applicants must meet the following requirements: Excellent English-speaking skills: Must be able to communicate fluently and confidently in English over the phone with drivers, customers, freight brokers, and business partners. Fast and accurate typing: Must be able to type quickly and accurately while entering shipment updates, preparing emails, and handling data entry and documentation. Strong written English: Must be able to write clear, professional emails and accurately communicate shipment information. Good computer skills: Comfortable using email, Microsoft Word, Excel, and computer-based systems. Attention to detail: Ability to enter information accurately and maintain organized records. Multitasking ability: Able to manage multiple shipments, phone calls, emails, and administrative tasks in a fast-paced environment. Communication and problem-solving: Must be proactive in following up on shipments and reporting issues promptly. Reliability and professionalism: Must demonstrate punctuality, responsibility, and a professional attitude. Experience and Education High school diploma or equivalent preferred. Previous experience in trucking, transportation, logistics, dispatch, or track and trace is an asset. Willingness to learn company procedures and transportation software. Ability to work independently and as part of a team. What We Offer Full-time, permanent employment. Opportunity to gain valuable experience in the trucking and logistics industry. A professional and supportive work environment. Opportunities to learn and grow with the company. Pay: From $17.95 per hour Expected hours: 40.0 – 50.0 per week Benefits: On-site parking Work Location: In person

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