Track and Trace Specialist - Part Time

Job Description: Track and Trace Specialist Department: Transportation / Logistics Reports To: Transportation Manager Employment Type: Part-Time (10am-3pm) Position Summary The Track and Trace Specialist is responsible for monitoring shipments throughout the transportation process to ensure timely pickups, deliveries, and accurate shipment visibility. This position serves as a key point of contact between drivers, carriers, customers, dispatch, and internal operations teams to provide real-time shipment updates, resolve delays, and maintain clear and consistent communication. The ideal candidate is detail-oriented, organized, proactive, and able to work in a fast-paced transportation environment while managing multiple shipments and priorities simultaneously. Key Responsibilities Monitor shipments from pickup through final delivery. Provide timely shipment status updates to customers, carriers, and internal departments. Communicate with drivers and carriers to confirm pickups, delivery appointments, estimated arrival times (ETAs), and proof of delivery (POD). Proactively identify and communicate delays, missed appointments, route changes, and other shipment exceptions. Follow up on late shipments and coordinate with the appropriate parties to minimize service disruptions. Maintain accurate shipment records, tracking notes, timestamps, and status updates within the transportation management system (TMS). Escalate service issues and time-sensitive exceptions to the appropriate operations personnel. Verify delivery confirmations and obtain required shipping documentation. Ensure customers receive consistent, accurate, and professional communication throughout the shipment lifecycle. Coordinate with dispatch, carrier representatives, warehouse personnel, and customer service teams to support on-time performance. Qualifications Previous experience in transportation, logistics, dispatch, freight brokerage, or track and trace preferred. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple shipments and competing priorities in a fast-paced environment. Proficiency in Microsoft Outlook, Excel, and other standard business applications. Experience with a transportation management system (TMS) or shipment tracking platforms is a plus. Strong problem-solving skills and the ability to follow through on outstanding issues. Ability to work independently while collaborating effectively with a team. Key Skills Shipment visibility and tracking Customer service and relationship management Time management and prioritization Issue resolution and escalation Data entry and record accuracy Professional communication Proactive follow-up and accountability Performance Expectations Success in this role is measured by: Timely and accurate shipment tracking updates. Consistent communication with customers and carriers. Proactive identification and escalation of shipment delays. Accurate and complete shipment documentation. Compliance with customer-specific tracking requirements. Support of on-time pickup and delivery performance. Strong teamwork and customer satisfaction. Work Environment This position operates in a fast-paced transportation and logistics environment that requires frequent communication with drivers, carriers, customers, and internal teams. The role requires the ability to remain organized, responsive, and detail-oriented while managing multiple shipments throughout the day. This position is fully remote.

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