Towing Dispatcher/ Customer Service

Job Summary As a Towing Dispatcher/Customer Service representative, you’ll coordinate towing requests from the first call through service completion. You’ll gather accurate details, dispatch drivers, track vehicle locations, and keep customers and internal teams informed. Your calm phone manner and organized approach will help drivers respond efficiently and customers understand what to expect. Your impact: Accurate dispatching and clear updates help customers get timely roadside assistance while enabling drivers to work safely and efficiently. Responsibilities Manage incoming calls on multi-line phone systems; use professional phone etiquette and clear phone communication to understand customer needs and provide service updates. Dispatch towing requests using vehicle dispatch software and transportation management systems; coordinate drivers, routes, and schedules. Track vehicles with GPS (Global Positioning System) and, when applicable, record service details through accurate data entry and typing. Able to use Traxero management system and Salesforce for AAA. Strong customer service, communication, organizational, and analysis skills, with the ability to manage competing requests and details. Experience in dispatching, phone call management, transportation management, or road transportation operations is helpful. Familiarity with transportation management systems, vehicle dispatch software, GPS, Pay: From $15.00 per hour Expected hours: 20.0 – 50.0 per week Benefits: 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Vision insurance Work Location: In person

View the full posting and apply