Towing Dispatcher

About Us Divine Auto Centers and Towing is looking for an energetic and dependable team member to join our fast-paced, dynamic environment. We pride ourselves on providing high-quality towing and customer support to the Spokane community. If you are a quick learner with great communication skills who thrives under pressure, we’d love to have you on our team! Position Overview As a Towing Dispatcher, you will serve as the primary link between our customers, roadside assistance callers, and drivers. You will be responsible for handling inbound calls, assessing customer needs, routing tow trucks efficiently, and processing impound documentation according to standard operating procedures. Key Responsibilities Customer Support: Answer high-volume incoming phone calls from customers, law enforcement, and roadside assistance programs with professionalism and empathy. Dispatching Operations: Evaluate situational details to dispatch appropriate tow truck operators efficiently using basic computer dispatch software. Impound Processing: Accurately complete, track, and process impound paperwork and vehicle release forms in compliance with company procedures and local regulations. Driver Coordination: Maintain clear and constant communication with drivers in the field to monitor job progress and optimize service routes. Administrative Duties: Process customer payments, maintain active logs, and update system databases with job statuses and vehicle information. Qualifications & Requirements Strong customer service and verbal communication skills. Ability to multitask and problem-solve in a fast-paced environment. Basic computer literacy and comfort learning dispatch software. High attention to detail, particularly with paperwork and data entry. Must be able to pass a standard background check. Previous dispatching, automotive, or customer service experience is a plus, but not required—we are willing to train the right candidate! Schedule & Work Environment On-site position at our Spokane location (3704 E Boone Ave). Shifts may include daytime, evening, or weekend availability depending on scheduling needs. Job Type: Full-time Pay: $22.00 - $24.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: Dispatching: 2 years (Required) Customer Service: 2 years (Required) Work Location: In person

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