Towing Dispatcher

Job Summary Jade Towing & Recovery is hiring a dispatcher to coordinate towing and roadside assistance calls across Central Kentucky. You’ll be the first person many customers speak with after a breakdown. Your job is to get accurate information, send the right driver and equipment, and keep customers informed while they wait. What you’ll do Answer incoming calls from motorists, roadside assistance partners, and law enforcement. Confirm the customer’s location, vehicle details, service needs, and any immediate safety concerns. Prioritize calls and assign drivers based on their location, availability, and equipment. Coordinate light- and heavy-duty towing, vehicle recovery, and roadside assistance, including jump-starts, tire changes, and lockouts. Track calls from intake through completion and keep customers updated on arrival times and delays. Enter accurate call notes, tow destinations, and service details in the dispatch system. Communicate schedule changes, safety concerns, and open calls to drivers and the next shift. What we’re looking for Clear, professional communication and the ability to stay calm with callers who may be stressed or stranded. Good judgment when several calls come in at once and priorities change. Comfort using computers, mapping tools, and phone systems while entering accurate information. Attention to detail and reliable follow-through with customers and drivers. Experience in towing dispatch, roadside assistance, logistics, or a busy customer service role is preferred. Expected hours: 40.0 per week Work Location: In person

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