Towing Dispatcher

Overview As a Towing Dispatcher, you’ll coordinate towing requests from the first call through vehicle assignment and service updates. You’ll connect customers, drivers, and internal teams, using dispatch tools and clear communication to keep work organized and moving. Your impact: Timely, accurate dispatching helps drivers respond efficiently and gives customers clear updates during a stressful roadside situation. Responsibilities Manage incoming calls on multi-line phone systems; gather service details and provide courteous customer service. Dispatch towing requests, assign vehicles and drivers, and track job progress using vehicle dispatch software, GPS, and transportation management systems. Enter and update dispatch records, customer details, and service status with accurate data entry and typing. Coordinate with drivers and internal teams on schedules, routes, delays, and changing priorities. Support fleet management and related logistics, including shipping and receiving coordination as needed. Skills Strong phone communication, phone etiquette, call management, internal communication, and organizational skills. Experience with dispatching, road transportation operations, transportation management, transportation planning, logistics, freight, supply chain, or third-party logistics (3PL) is helpful. Familiarity with Microsoft Office, GPS, geographic information systems (GIS), transportation management systems, or vehicle dispatch software is preferred; Oracle Transportation Management experience is a plus. Analysis skills and knowledge of Department of Transportation (DOT) regulations, fleet management, or shipping and receiving are beneficial. Pay: $16.00 - $19.00 per hour Expected hours: 40.0 per week Work Location: In person

View the full posting and apply