Tow truck Dispatcher with Experience
Trova TalentThis a Full Remote job, the offer is available from: United States, Texas (USA)
At Texans Crown Towing, we are committed to providing reliable support services that help businesses improve their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck and Roadside Assistance Dispatcher to join our dynamic team. In this role, you will coordinate towing requests an
...
d roadside assistance services, ensuring that customers receive prompt, safe, and efficient support whenever they need help on the road.
Requirements
• Receive and prioritize incoming calls for towing and roadside assistance services.
• Collect essential customer information, including location, vehicle type, and the specific assistance required, such as towing, jump-starts, tire changes, lockout services, or fuel delivery.
• Dispatch the appropriate tow trucks or roadside assistance technicians based on the customer’s needs and location.
• Monitor the status of dispatched jobs and provide customers with timely updates on service progress and estimated arrival times.
• Maintain clear and consistent communication with tow truck operators and roadside technicians to ensure prompt and efficient service delivery.
• Accurately record customer calls, service requests, dispatch details, and job updates in the dispatch system.
• Address customer inquiries, complaints, and feedback professionally while providing appropriate assistance and solutions.
• Coordinate with team members and field personnel to ensure smooth operations and efficient handling of service requests.
• Follow established dispatch procedures and company policies to maintain service quality, customer satisfaction, and operational efficiency.
Benefits
• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential
This offer from "Trova Talent" has been enriched by Jobgether.com and got a 0% flex score.