Tow Operator

Job Summary As a Tow Operator, you’ll respond to towing and vehicle recovery needs with safe, dependable service. You’ll operate a tow truck, assess vehicles, and load, secure, transport, and unload them while keeping customers informed. This role calls for confident commercial driving, sound mechanical judgment, and a calm, customer-focused approach. Duties Drive a tow truck to service calls and transport vehicles using flatbed or other appropriate towing methods. Assess vehicle condition, perform basic vehicle troubleshooting and minor mechanical vehicle repair when appropriate, and select a safe recovery approach. Load and unload vehicles; follow safe vehicle-loading practices and cargo securement protocols throughout transport. Provide car towing and vehicle recovery towing while communicating clearly and managing customer concerns or conflict professionally. Complete routine equipment checks and report vehicle or tow-truck issues. Your impact: Safe, careful recovery and transport help customers get their vehicles where they need to go while protecting people and property. Qualifications Essential: Valid qualifications for commercial driving as required for the role, a safe driving record, and ability to operate a tow truck. Essential: Mechanical knowledge, basic automotive diagnostics, and ability to recognize common vehicle mechanics issues. Essential: Customer service and conflict management skills, with clear communication and sound judgment. Preferred: Mechanic experience, automotive repair experience, or experience with commercial truck driving. Preferred: Familiarity with flatbed towing, manual transmission vehicles, car towing, vehicle recovery towing, load and unload procedures, and minor mechanical vehicle repair. Work Location: In person

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