Tow Dispatcher / Customer Service Representative (CSR)

Wilson Towing LLC is seeking a reliable, organized, and motivated Dispatcher / Customer Service Representative to join our team. We are looking for someone who can multitask in a fast-paced environment, communicate professionally, and remain calm under pressure. This position involves coordinating towing services, assisting customers, supporting daily office operations, and helping with billing and administrative tasks. Previous towing or dispatch experience is preferred but not required. We are willing to train the right candidate! Schedule This position consists of five shifts per week: 3 swing shifts 2 graveyard shifts Applicants must be comfortable working both swing and overnight shifts , including weekends and holidays as scheduled. Job Responsibilities Answer incoming calls and provide professional customer service. Dispatch tow truck operators to service calls efficiently and accurately. Communicate with drivers, customers, law enforcement agencies, and other business partners. Monitor active calls and coordinate driver availability. Accurately enter and update information in dispatch software. Assist customers with vehicle impound inquiries, towing procedures, and general questions. Assist with billing, invoicing, payment processing, and administrative tasks. Maintain accurate records and documentation. Handle multiple phone lines and tasks simultaneously while prioritizing urgent requests. Work closely with other dispatchers, drivers, and management to ensure smooth daily operations. Qualifications & Requirements Strong communication and customer service skills. Excellent attention to detail and organizational skills. Ability to multitask and prioritize in a fast-paced environment. Comfortable using computers, learning new software, and performing basic data entry. Basic math skills and ability to assist with billing and payment processing. Ability to remain calm, professional, and solution-oriented in stressful situations. Reliable attendance and punctuality. Ability to work independently with minimal supervision, particularly during overnight shifts. Willingness to learn and take on additional responsibilities. Must be a team player with a positive, professional attitude. Preferred Experience Experience in any of the following areas is a plus: Dispatching or call center operations Towing, transportation, or logistics Customer service or front office administration Billing, invoicing, accounts receivable, or payment processing High-volume phone environments Direct towing industry experience is not required. Training will be provided. What We're Looking For The ideal candidate is dependable, detail-oriented, and comfortable balancing customer service with dispatching and administrative responsibilities. We need someone who takes initiative, communicates effectively, and understands the importance of accuracy and teamwork. If you're a quick learner with strong customer service skills and are looking for an opportunity to grow with our company, we encourage you to apply. Apply today to join the Wilson Towing team! Pay: $17.50 - $22.50 per hour Expected hours: No less than 40.0 per week Work Location: In person

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