THE ROLE
Are you a detail-oriented professional who thrives in a collaborative, fast-paced environment? Do you have a passion for customer service and ensuring operational success? We are looking for a Tour Operations Coordinator to join our North America Operations team in Vancouver and help keep our operations running seamlessly.
Your role as the Tour Operations Coordinator is to ensure APT’s and Travelmarvel’s North American Crew are set up for successful tour preparation by issuing complete, accurate and timely tour paperwork. This position – under the supervision of the Tour Operations Manager – also requires you to work closely with suppliers.
Key responsibilities:
- Issuing (Crew) Tour Manifests from Ody/Oxy Admin and other sources according to schedule
- Checking Tour Manifests for errors and/or inconsistencies, investigating and correcting them
- Responding to enquiries from Crew, International Tour Administration, Product, CSC, Docs about day-to-day operations
- Sourcing information as required from suppliers, in particular pre-season
- Booking/updating/cancelling supplier reservations as needed
ABOUT YOU
- Highly organised, detail-oriented and with exceptional problem-solving/analytical skills
- Capable of multitasking, managing time, prioritizing, working under pressure and in a fast-paced, changing environment.
- Sense of initiative and willingness to learn and aid team members and other departments.
- Able to communicate professionally with people of all ages and all backgrounds.
- Excellent computer skills, in particular Word, Excel, Outlook, PowerPoint, Sharepoint, Teams etc.
- Knowledge of tourist destinations and cruising in Canada and Alaska, and of APT/TM Products there, an asset.
- Experience dealing with suppliers and/or Crew an asset.
Note: Due to the seasonality of the business in North America, overtime and other week-end work might be required during the summer season (March to September) and will be offset by flexible/in lieu hours in Winter. All overtime must be pre-approved by the Director of Operations.
WHAT WE OFFER
- 2 weeks of annual leave plus a bonus week
- Flexible workplace culture with hybrid working model based in our Vancouver office
- Experience our products with familiarisation trips, including discounted travel for you, your family and friends
- Chance to give back through our One Tomorrow Foundation
- Learning Allowance, access funds to use towards your learning and development
- Access to our Uprise Wellbeing program
- Great team environment throughout the company
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service – We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together – We are better when we connect and collaborate, valuing all opinions
- For tomorrow – We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments – We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
HOW TO APPLY
If this sounds like the role for you, please click APPLY NOW and send through your resume and a cover letter outlining your relevant experience.
APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.