Total Rewards & HR Operations Coordinator

Who We Are:

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.

Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!

OVERVIEW
The ideal candidate will embrace their role as the first-person people see when they arrive in
our offices. They play a key role in maintaining our highly active reception area and overall
office aesthetic. The Total Rewards & HR Operations Coordinator will have specific projects
assigned to them, will provide general assistance to members of the Total Rewards & HR
Operations team, and will be welcoming of one-off tasks of all sorts.

REPORTS TO
The Total Rewards & HR Operations Coordinator reports to the Director, Total Rewards & HR
Operations in the People department.

ESSENTIAL DUTIES
The essential duties for this role include, but are not limited to: 

HR Operations:

• Assist the Director,Total Rewards & HR Operations and Sr. Executive Assistant.
• Point person for accurate record inventory on all floors, maintenance, construction, mailing, shipping, supplies, equipment, Gym Maintenance, catering, and errands, etc.
• Working with Security Department and Building Security to ensure safety measures are up to date.
• Assist all facility needs, including lease agreement, departmental budgeting, and monitoring records.
• Parking Coordinator duties such as assigning, deactivating, and replacing parking devices with property.
• Manage all Flex, Office-Based and remote work status requests, ensure systems have been updated accordingly.
• Manage resolution of Jira Facilities (service) tickets.
• Assist with Jira IT (service) tickets to troubleshoot minor IT related issues.
• Oversee office suite, ensuring worksite is clean, organized, and professional.
• Manage relationships with local vendors and service providers, ensuring that all services are invoiced and submitted for payment on time.
• Maintain office policies
• Partner with Compliance to facilitate and support HIPPA compliance and to perform desk audits.
• Facilitate employee onboarding and orientation.
• Reception duties; answer and directing phone calls, greeting guests and interviewees.
• Maintain seating assignments for all employees.
• Maintain employee and office Safety Program.
• Manage and restocking office supply.
• Research and order office equipment.
• Emergency procedure planning, training, updates, and maintenance.
• On-going management of facilities programs, including Traction Guest, Floor Mapper, Inventory, and, Textedly.
• Complete daily tasks and ongoing projects within the office.
• Organize meeting spaces for large groups.
• Maintain aesthetics of the office, including tidying conference and common areas, minor clean-up, and restocking supplies.
• Other administrative tasks as requested.

Total Rewards:

• Assist the Director, Total Rewards & HR Operations and team.
• Assist in the managing of the annual review and renewal of all total rewards programs.
• Help coordinate the annual benefits enrollment process, including communication materials.
• Help with the annual analysis of benefit rates.
• Assist with Jira tickets by reviewing and responding to basic tickets from employees regarding benefits or system issues; help to review ticket issues to determine themes and ways to assist with those types of problems that are recurring.
• Maintain, implement, and provide recommendations to improve administrative procedures
• for assigned benefits.
• Document processes such a job aids, billing processes, how to develop basic reports in workday, along with other processes and procedures for the Total Rewards team.
• Assist in completing annual benefit program audits by preparing, collecting, and organizing required data for actuarial assessments.
• Performs other duties and responsibilities as assigned.

ROLE COMPETENCIES
The competencies for this role include, but are not limited to: 

• Organization
• Flexibility
• Problem Solving
• Teamwork
• Responsible & Reliable
• Excellent Communication
• Trustworthy
• Results Oriented

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts,
requirements or working conditions associated with the job. While this is intended to be an accurate
reflection of the current job, management reserves the right to revise the job or to require that other or
different tasks be performed as assigned.

POSITION REQUIREMENTS 
The requirements to fulfill this position are as follows: 

Education/Experience:

• Bachelor’s degree preferred
• 2-3 years working experience

Skills/Specialties:

• Working knowledge of Excel and Google.
• Ability to identify and solve process inefficiencies within the office.
• Frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Ability to work in a fast-paced environment.
• A sense of humor and pride in their work.

POSITION STATUS

• FLSA Status:
  • Non-exempt

CONDITIONS
Work Environment:

• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, Peripheral vision and Ability to adjust focus. 
• While performing the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; or hear, taste or smell.
• The employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan
• Generous paid time off (PTO) program starting off at 15 days your first year
• 15 paid Holidays (includes holiday break between Christmas and New Years)
• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
• Annual Volunteer Time Off (VTO) and a donation matching program
• Employee Assistance Program (EAP) - health and well-being on and off the job
• Rewards and Recognition
• Diverse, inclusive and welcoming culture
• Training program and ongoing support throughout your Venture Spring Venture Group career  

Security Responsibilities:

• Operating in alignment with policies and standards
• Reporting Security Incidents Completing assigned training
• Protecting assigned organizational assets

Spring Venture Group is an Equal Opportunity Employer