Academy Operations Manager

DIVISION: Academy

REPORTS TO: VP of Educational Services  

SUPERVISES: Paraprofessionals 

EXEMPTION STATUS:  Exempt 

POSITION SUMMARY: At BHA Academy, the Operations Manager plays a vital leadership role in ensuring the Academy operates safely, efficiently, and in alignment with our mission to provide transformative educational and behavioral support for students with diverse needs.

Grounded in our Core Values—Compassion with Purpose, Structure Builds Safety, Professionalism in Every Moment, Positivity Drives Progress, Education is Empowerment, Consistency Creates Change, Reunification is Our Mission, and Advocacy Through Action. The Operations Manager leads with integrity, accountability, and care.

This position ensures operational excellence through effective supervision of staff, safety and crisis management, regulatory compliance, and collaboration with clinical and educational leadership. The Operations Manager is a culture carrier who builds systems that create stability, empower people, and ensure every student and team member can thrive.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

QUALIFICATIONS: 

Education & Experience:

• Bachelor’s degree in Educational or Organizational Leadership, Business Management, or a related field required, Master's degree preferred. 
• Minimum 5 years of management experience (education, behavioral health, or related field preferred).
• Demonstrated success in leading teams, managing operational systems, and fostering a culture of accountability and collaboration.

Skills & Competencies

• Strong interpersonal and communication skills.
• Organizational and time management proficiency.
• Emotional resilience and professionalism in high-pressure situations.
• Strong leadership, organizational, and time management skills.
• Excellent verbal and written communication abilities.
• Knowledge of crisis management, safety, and compliance standards.
• Ability to handle high-pressure situations with professionalism and composure.
• Proficiency in Microsoft Office and data management systems.

KEY RESPONSIBILITIES:

Compassion with Purpose

· Lead with empathy and strength—balancing care for students and staff with high expectations for performance and accountability.

· Foster a trauma-informed culture where staff feel supported to meet the diverse needs of students.

· Model calm, compassionate leadership during crises and serve as a steady resource for staff and families.

· Implement strategies to control and reduce operational costs without sacrificing quality or compliance.

Structure Builds Safety

· Oversee day-to-day school operations, ensuring safe, predictable, and efficient systems for all Academy functions.

· Maintain structured processes for staff schedules, training, compliance, and communication.

· Ensure facilities are clean, organized, and conducive to learning and emotional regulation.

· Oversee maintenance and building needs in coordination with internal teams and external vendors.

· Develop and maintain systems and procedures that promote operational excellence and ensure alignment with organizational goals.

· Manage operational budgets and resource allocation to ensure cost-effective and compliant program functioning.

· Approve building expenditures and prepare monthly financial summaries for leadership.

· Identify and implement efficiency improvements without compromising quality or safety.

Professionalism in Every Moment 

· Model integrity, respect, and consistency in all interactions.

· Supervise and coach paraprofessionals, crisis support staff, and operational personnel, ensuring clarity of expectations and professional growth.

· Facilitate performance reviews, ongoing feedback, and opportunities for leadership development.

· Maintain accurate documentation, compliance tracking, and incident reporting in accordance with BHA and state guidelines.

· Collaborate with leadership to address compliance issues and implement corrective actions as needed.

Positivity Drives Progress

· Promote a culture of optimism, teamwork, and problem-solving.

· Collaborate with the Vice President to develop and implement strategies that support the Academy’s vision and goals.

· Communicate and coordinate with the VP and Director of Educational Services regularly to ensure that the company's mission and procedures are embraced, and the quality of service is ensured. 

· Recognize achievements and celebrate progress across staff and student teams.

· Remain proactive and solution-oriented when facing operational or behavioral challenges.

Education is Empowerment 

· Partner with clinical and educational leaders to ensure all training aligns with evidence-based and trauma-informed best practices.

· Oversee and enhance staff onboarding and training systems, ensuring consistent competency development across roles.

· Promote staff learning through modeling, coaching, and data-driven improvement.

Consistency Creates Change 

· Develop and maintain operational systems that reinforce reliability and follow-through across all functions—safety, compliance, training, and communication.

· Oversee tracking and reporting for behavioral interventions, seclusion/restraint data, and crisis response fidelity.

· Ensure policies and expectations are implemented consistently across classrooms and teams.

· Ensure efficient allocation of resources, including staff, materials, and technology, to optimize operations.

Reunification is Our Mission

· Support program practices that promote stabilization, skill development, and transition readiness for students.

· Collaborate with leadership to align operations with student reintegration goals and long-term outcomes.

· Maintain systems that measure and report progress toward reunification benchmarks.

Advocacy Through Action 

· Advocate for staff and student needs by identifying barriers and developing sustainable solutions.

· Uphold BHA’s mission and represent the Academy professionally in all interactions with families, community partners, and regulatory bodies.

· Ensure all team members understand their role in advancing equitable, student-centered outcomes.

Other Duties 

· Conduct staff training, supervision, and performance evaluations as assigned.

· Participate in on-call rotations for behavioral crisis response.

· Complete all documentation, billing, and reporting requirements in accordance with BHA and regulatory guidelines.

· Uphold BHA’s mission and values in all work performed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Conditions and Expectations:

• Employees must maintain professional conduct and emotional regulation at all times, een during crisis events or when exposed to aggressive or unsafe behaviors.
• Employees must adhere to all BHA safety protocols, behavior support plans, and de-escalation procedures, following the direction of supervisors and clinical staff.
• Employees must remain physically and mentally alert throughout the workday to ensure continuous supervision of students. Sleeping or inattention during supervision is prohibited.
• Employees must maintain confidentiality, respect, and dignity toward all students, families, and colleagues, regardless of behavioral presentation.
• Work hours may vary depending on student needs, program requirements, and emergency situations.

BHA Academy Core Values

Compassion with Purpose 

Structure Builds Safety

Professionalism in Every Moment 

Positivity Drives Progress 

Education is Empowerment 

Consistency Creates Change 

Reunification is Our Mission 

 Advocacy Through Action 

Fitness for Duty / Medical Evaluation (Job-Related):
BHA may require a job-related fitness-for-duty evaluation consistent with applicable law when there is a reasonable concern that an employee may be unable to safely perform the essential functions of the role (including driving, medication administration, crisis response, and continuous supervision), or as part of return-to-work clearance following certain leaves or incidents.

ACCESS TO PHI: The employee may have access to Protected Health Information (PHI). Employees must always protect the confidentiality of all client information. This includes adhering to all BHA policies and all applicable state and federal regulations regarding Protected Health Information (PHI). Sharing, discussing, or disclosing PHI in any form—verbal, written, electronic, or visual—is strictly prohibited unless explicitly authorized and required for job duties.

EQUAL EMPLOYMENT: Equal Opportunity is and shall be provided for all employees and applicants for employment based on their demonstrated ability and competence without unlawful discrimination based on their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted so as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.

ADA STATEMENT: To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

ACCOUNTABILITY/IMPACT (Degree of answerability for actions, consequences of errors in judgment, and legal liabilities): Errors in judgment or mistakes could cost the organization loss of revenue, loss of clients, and/or negatively impact KCBHH’s reputation.

SCHEDULE

Mon-Fri, 8a-4:30p

This is an onsite position.

FULL-TIME BENEFITS

• Medical, Dental, and Vision coverage
• OnDemand Pay (access your pay when you need it)
• Health Savings Account (HSA) / Flexible Spending Account (FSA) options
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Additional $100 monthly wellness benefit after 90 days
• Referral bonuses and more!

Starting Pay: Our compensation is competitive within the market. The starting salary for this position begins at $73,320 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications