Tool Service Technician & Counter Sales Representative

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Tool Service Technician & Counter Sales Representative Orem, Utah PURPOSE The Tool Service Technician & Counter Sales Representative is responsible for the inspection, diagnosis, repair, maintenance, and inventory management of tools and related equipment while also providing excellent customer service and sales support at the front counter. This position spends approximately 75% of their time performing tool repair and maintenance functions and 25% assisting customers with product inquiries, sales transactions, quotations, inventory support, and related administrative duties. The role serves as a key resource for both internal and external customers by ensuring tools are repaired timely while delivering exceptional customer service. --- ESSENTIAL DUTIES AND RESPONSIBILITIES Tool Service and Repair Functions (Approximately 75%) Diagnose, troubleshoot, repair, and perform preventive maintenance on tools and related equipment. Use blueprints, specifications, and models to repair, and complete preventative maintenance activities. Utilize hand tools, power tools to repair, modify, and assemble tools, and related components. Maintain tool, equipment, parts, and supply inventories and coordinate replenishment as needed. Document repairs, maintenance activities, and continuing equipment needs. Maintain a safe, organized, and clean work environment in compliance with company safety policies and procedures. Collaborate with operations, purchasing, production, suppliers, and customers to resolve equipment and tooling issues. Counter Sales and Customer Service Functions (Approximately 25%) Assist customers in person and by phone with product selection, pricing, quotations, order placement, and general inquiries. Process customer orders, invoices, work orders, and sales transactions accurately and efficiently. Maintain stock levels and organization of showroom and sales floor inventory. Coordinate special orders and communicate product availability, lead times, and pricing information. Operate point-of-sale systems, cash register functions, and daily balancing procedures as required. Assist customers with returns, credits, and issue resolution. Work collaboratively with outside sales representatives and operations personnel to ensure customer satisfaction. Develop and maintain product knowledge to effectively recommend products and solutions to customers. Support sales growth by identifying customer needs and promoting relevant products and services. Ensure all customer interactions are conducted professionally and in accordance with company service standards. Additional Responsibilities Understand and comply with all company safety policies and procedures. Participate in required meetings and training programs. Perform other duties as assigned to support business operations. --- SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. --- MINIMUM REQUIREMENTS High School Diploma or GED required. Two (2) years of experience in tool repair or related field such as equipment maintenance, machine shop operations, construction tools, or a related field preferred. Customer service and/or sales experience preferred. Equivalent combination of education, training, and experience may be considered. Valid driver's license required. --- COMPETENCIES Strong mechanical aptitude and troubleshooting skills. Technical knowledge of hand tools, power tools, and repair processes. Customer service orientation. Problem-solving and analytical skills. Strong attention to detail. Effective verb…

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