TOMS Office Assistant

Position Summary The Office Assistant will play a vital role in ensuring the smooth operation of the office by providing administrative support, managing office communications, and assisting in day-to-day tasks related to customer service, equipment orders, and documentation. ESSENTIAL DUTIES AND JOB RESPONSIBILITES The essential functions include, but are not limited to the following areas: Key Responsibilities: Administrative Support: Perform general office duties, including answering phones, responding to emails, and managing correspondence. Data Entry: Accurately enter customer and product information into the company’s database and ensure records are up to date. Customer Service: Assist with customer inquiries regarding DME products, process orders, and coordinate with vendors and delivery teams. Documentation Management: Maintain and organize patient records, insurance forms, and other necessary documentation in compliance with healthcare regulations (e.g., HIPAA). Inventory Management Support: Assist in tracking DME inventory levels, preparing orders, and coordinating equipment deliveries. Scheduling: Manage and schedule appointments for patients, follow-ups, and equipment deliveries. Billing Support: Assist in preparing and submitting billing claims to insurance companies and following up on claims as needed. Office Supplies: Maintain office supply inventory and place orders as necessary. Compliance: Ensure all office activities comply with industry regulations, policies, and standards related to DME. EDUCATION & EXPERIENCE REQUIREMENTS High School diploma or equivalent (associate degree preferred). Minimum Qualifications (Knowledge, Skills, and Abilities) Able to work collaboratively with multiple professionals in a busy and complex environment using tact. Ability to understand and adhere to established policies, procedures, and protocols. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Acute attention to detail Ability to work independently and as a member of various teams and committees Strong interpersonal skills. Good judgement with the ability to make timely and sound decisions Creative, flexible, and innovative team player Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit office setting. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this p…

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