TMS Scheduling & Delivery Operations Coordinator

Can you turn a complex delivery network into a smooth, predictable experience? At Ashley, we inspire the love of home by ensuring every order arrives right and on time. As the global leader in home furnishings, we invest in people who solve hard problems and keep improving. If you love coordinating moving parts, influencing partners, and using data to make smarter decisions, let’s talk. Your Challenge Picture this: It’s 6:00 AM in Arcadia. The first decision you make in the TMS sets the tone for dozens of deliveries. A route is misaligned—can you reoptimize without breaking SLAs? A carrier goes down—who do you call first, and what’s plan B? By afternoon, you’re dissecting on-time metrics, aligning with inventory and warehouse, and tightening documentation. By close, tomorrow’s routes are staged, communications are out, and carriers know the standard to beat. Core Responsibilities Plan and coordinate transportation from the distribution center to customers and retail locations with precision. Maintain delivery schedules and performance metrics; resolve issues to protect on-time, in-full delivery and product condition. Align daily with inventory management, warehouse ops, and customer service for frictionless order flow. Complete and audit all shipping documents, bills of lading, and proofs of delivery in compliance with regulations and safety procedures. Collaborate with drivers and third-party providers to optimize routes and reduce transportation expense. Diagnose and correct transportation or scheduling conflicts at speed. Identify and champion process improvements that reduce cost and elevate service. Maintain proactive dialogue with carriers, drivers, and logistics partners on schedules and expectations. Use TMS, ERP, and related logistics software to track, schedule, and report. Prepare and interpret reports on on-time delivery, carrier performance, and cost per shipment. Enforce DOT and company transportation safety standards. What Sets You Up for Success High school diploma or GED. Experience in customer service, logistics, supply chain, or transportation coordination involving orders, transportation, and inventory. Excellent organization, prioritization, and attention to detail. Confident communicator with internal stakeholders and external transportation partners. Resourceful problem-solver who acts quickly and decisively. Fluency with logistics software, ERP, or TMS; quick learner of new tools. Proficient in Excel, Word, and Outlook. Ability to work independently in a fast-paced environment. Customer-oriented with a commitment to delivery timelines. Availability to work Saturday and Sunday, 6:00 AM - 3:00 PM Preferred Credentials Associate’s in Logistics, Supply Chain Management, Business Administration, or related field. 2+ years in transportation coordination or logistics operations. Experience with SAP, Manhattan, or comparable enterprise systems. Practical understanding of DOT regulations and transportation compliance. Exposure to furniture, retail, or manufacturing distribution environments. Knowledge of warehouse workflows and inventory management. Lean or Six Sigma familiarity. Role Logistics Location: Arcadia, WI Schedule: 6:00 AM - 3:00 PM Remote: On-site Pay: Competitive compensation based on experience Work Setting Office-based in a climate-controlled space with moderate noise; frequent computer and phone use; periodic time spent in warehouse or distribution areas with changing temperatures, higher noise levels, and active material handling equipment. Benefits That Back You Health, Dental, Vision, and EAP PTO that grows with tenure Paid Vacation, Holidays, and your Birthday off Employee discount on home furnishings Professional development opportunities Tuition assistance Ashley Wellness Centers (location specific) and medical tourism Telehealth 401(k) and Profit Sharing Life Insurance How We Work Honesty & Integrity: We communicate clearly and act ethically.…

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