TMC Supervisor - Baton Rouge

Baton Rouge, Louisiana, US, 70802 Job ID: 36056 widget: Full-Time None No - Teleworking not available for this position $57525.6-$67525 Position Description & Qualifications Position Description & Qualifications Join Serco as a Traffic Management Center (TMC) Area Supervisor! Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators. TMC Operations Area Supervisors are mission-critical and provide support and backup to TMC Operators to supplement necessary functions, to address short-term needs, and to achieve optimal performance. TMC Operations Area Supervisors are responsible for ensuring business functions are met; ensuring appropriate staffing levels are being met for each shift; coaching and mentoring individual staff; conducting staff performance reviews; and communicating, coordinating, and collaborating with other TMC staff, Intelligent Transportation System (ITS) personnel, Department personnel, Motorist Assistance Patrol (MAP), and partner agencies. Leaders of teams who work closely with DOT personnel statewide, local law enforcement, and other first responders daily, the Area Supervisor positions are the highest-profile positions in the TMC. They are the eyes and ears of detection and management of all activities being handled by the center. TMC Supervisors must, at a minimum, be trained and have experience in TMC Operations and be experienced in managing TMC Operations staff. As a TMC Supervisor, you can expect to: Be capable of performing all TMC Operator duties. Possess a working knowledge of the iNet Software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Digital Message Signs (DMSs), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure. Directly oversee the operations of the TMC to ensure staffing levels are appropriate for their shifts to handle the traffic conditions, performance is optimal, and quality is assured. Perform weekly/monthly audits on operator incidents. Perform quarterly staff performance reviews. Coach and mentor individual staff to achieve optimal performance. Serve as TMC liaison with Department staff regarding traffic management of high-level or emergency incidents (planned and unplanned), providing guidance in execution of traffic management plans. Adhere to and uphold TSMO Standard Operating Procedures (SOPs), Standard Operating Guidelines (SOG), and manuals. Review updates and provide constructive comments. Be responsible for ensuring the work atmosphere promotes positive morale on the operations floor. Interact with the training program to ensure curricula reflect current operational practices. Ensure that Incident Management, dissemination of real-time traffic information, and customer service functions are met. Be responsible for the efficient operation of the control room, including serving as a TMC Operator when needed. Manage multiple control room activities such as coordination with first responders, DOTD, MAP patrols, and other agencies. Participate in Regional Traffic Incident Management (TIM) efforts. Collaborate with Emergency Operations Center (EOC) personnel, when the EOC is active, to ensure transportation management operations personnel are meeting the needs and requirements of the emergency. Ensure that safety standards and quality assurance processes are followed. Be prepared to work additional hours or shifts in support of special events such as, but not limited to, Presidential visits, political rallies, parades, sporting events, festivals, and religious gatherings. Provide for adjusted hours for Contractor staff during events such as severe weather events, major traffic inciden…

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