Title Fulfillment Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Modification Fulfillment Specialist is responsible for managing the end-to-end process of modification document handling, ensuring accuracy, compliance, and timely execution. This role requires close coordination with vendors, document preparation, quality control, and system updates to support loss mitigation strategies. The position involves serving as the primary liaison with vendors such as ServiceLink and Covius for property reports, title updates, and document reconciliation. The specialist will review vendor-provided analyses, resolve discrepancies with utilized systems, and communicate management decisions to ensure vendor systems reflect approved changes. Document preparation and processing are central to this role. The specialist will generate, review, modification documents to ensure compliance, and ensure proper step codes and workflow statuses are applied for visibility and SLA adherence. Quality control and compliance responsibilities include performing checks on documents before mailing or recording, addressing vendor rejection reports, and resolving errors promptly. The specialist will monitor Archer controls and adhere to risk mitigation standards embedded in fulfillment processes. System updates and reporting are also key duties. The specialist will update MSP and other systems of record with approved modification terms, maintain dashboards and daily status reports to track aging accounts and SLA performance, and document all actions in designated SharePoint folders and task tracking systems. The role requires managing issue resolution and escalations by handling special requests and complaints via shared inboxes, researching, and responding to CAD inquiries, and escalating issues requiring management intervention. Collaboration with internal teams to resolve title or recording challenges impacting modification eligibility is essential. Strong attention to detail, the ability to manage multiple priorities, and familiarity with MSP, Mortgage Imaging Repository, and vendor platforms are critical. Excellent communication skills for vendor and internal stakeholder engagement, along with knowledge of mortgage modification processes and regulatory compliance standards, are required. Basic Qualifications High school diploma or equivalent Four or more years of experience in administrative support activities Preferred Skills/Experience One or more years of experience in income calculation/income analysis preferred Good verbal, grammatical and written communication skills Well-developed reading, writing, and mathematical skills Ability to manage multiple tasks/projects and deadlines simultaneously Ability to identify and resolve exceptions and to interpret data Proficient PC skills, especially Microsoft Office applications and graphics Demonstrated administrative skills and acute attention to detail Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. This ideal candidate will work at the Owensboro site on Mondays, Tuesdays, and Wednesdays. Overtime may be required. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are …

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