TikTok Shop - Regional Manager, Sort Center Operations
TikTokGlobal Operations TikTok Shop - Regional Manager, Sort Center Operations Location : Middlesex Employment Type : Regular Job Code : A69015 Responsibilities The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets. As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth. You will help build scalable logistics capabilities that support TikTok Commerce across global markets. TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner. Lead the strategic planning, network rollout, and daily operations of all sort centers within the designated region. Export and adapt mature lean operational frameworks and automation practices to optimize throughput, turnaround times, cost per unit (CPX), and anomaly rates. Build high-performing operational field teams to support the rapid expansion of cross-border and local logistics networks. Responsibilities: - Network & Capacity Planning - Spearhead mid-to-long-term regional sort center network layout, intra-hub process flow design, facility layout planning, and peak capacity forecasting. - Drive technology selection, deployment, and capacity ramp-up for automated sortation equipment, including cross-belt sorters, dimensioning weighing scanning (DWS) systems, and conveyor lines. - End-to-End Operational Control & Cost Optimization - Oversee full-cycle hub operations—inbound unloading, scanning matrix, automated sortation, bagging/consolidation, and outbound linehaul loading—to guarantee strict SLA fulfillment. - Establish a granular, end-to-end KPI monitoring system tracking metrics such as PPH, parcel damage rate, missort rate, sort cost per parcel, and dock turnaround efficiency, continuously driving Lean Six Sigma continuous improvement. - Middle-Mile Coordination & Upstream/Downstream Integration - Partner closely with linehaul transport and last-mile delivery networks to optimize wave dispatching and departure cut-off times, accelerating end-to-end inbound/outbound transit velocity. - Orchestrate peak-season capacity planning, emergency contingency protocols, and dynamic operational load balancing (peak shaving) during major e-commerce promotional spikes. - Team Building & Cross-Cultural Leadership - Recruit, develop, and lead hub station managers across the region; design and implement standardized SOP training and certification systems for frontline shift leads and operators. - Collaborate cross-functionally with HQ product/tech, R&D, transportation, and local overseas HR/Compliance teams to ensure domestic operational best practices are seamlessly and compliantly localized. Qualifications Minimum Qualifications: - Bachelor’s degree or equivalent practical experience in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field. - 5+ years of progressive leadership experience in parcel, e-commerce fulfillment, freight, or high-volume distribution operations, including 3+ years leading multi-site facilities or large regional hubs. - Demonstrated experience owning operational performance in a complex, high-throughput sortation or fulfillment environment, including safety, service, quality, cost, and labor productivity metrics. - Experience leading site launches, major capacity expansions, automation deployments, or facility turnarounds. - Strong analytical and root-cause problem-solving skills, with the ability to translate opera…