TikTok Shop Operations Specialist
halooTikTok Shop Operations Specialist Company: Haloo POD Location: 70 Cleveland Ave, Bay Shore, NY 11706 Work Location: On-site Compensation & Schedule: To be discussed during the interview About Haloo POD Haloo POD is a print-on-demand (POD) company specializing in customized apparel and merchandise. We operate our own production facility and connect product creation, manufacturing, and fulfillment with our growing e-commerce and TikTok Shop business. About the Role We are seeking a detail-oriented, organized, and proactive TikTok Shop Operations Specialist to manage the daily operations of our TikTok Shop stores. You will be responsible for product listings, order management, inventory coordination, promotional campaigns, customer service, affiliate support, and shop performance monitoring. You'll work closely with our factory production team, livestream hosts, and operators to ensure smooth store operations and a positive customer shopping experience. Candidates with previous TikTok Shop or e-commerce operations experience are preferred. Key Responsibilities TikTok Shop & Product Management Manage daily operations through TikTok Shop Seller Center. Create, edit, and optimize product listings, including titles, descriptions, images, variations, and SKUs. Maintain accurate product pricing, inventory information, customization options, and production timelines. Monitor listing status, product links, and platform notifications. Troubleshoot product listing issues and maintain compliance with TikTok Shop policies. Order Management & Fulfillment Monitor incoming orders and coordinate production and fulfillment with our factory team. Communicate customization requirements, design files, and order specifications accurately. Track order processing, shipping deadlines, tracking updates, and delivery issues. Handle or coordinate returns, refunds, reprints, and customer complaints. Work with production teams to resolve order discrepancies and fulfillment issues. Promotions & Campaign Management Set up and manage Flash Sales, coupons, discounts, bundles, and TikTok Shop promotional campaigns. Coordinate product pricing, inventory availability, and promotional schedules. Review promotional pricing against approved profit margins and product costs. Support livestream hosts and operators with product links, featured items, and promotional activities. Affiliate & Creator Collaboration Support TikTok Shop Affiliate operations and creator collaborations. Coordinate product sample requests, production, shipping, and tracking. Communicate product details and customization information to creators. Track affiliate-generated sales and creator performance. Assist with affiliate campaign coordination and follow-up. Shop Health & Customer Service Monitor shop health, performance metrics, customer reviews, and platform warnings. Respond to or coordinate customer inquiries, order issues, and after-sales requests. Identify recurring operational problems and implement improvements. Ensure daily shop activities follow TikTok Shop policies and operational requirements. Reporting & Performance Analysis Track daily sales, traffic, conversion rates, order status, and fulfillment performance. Prepare weekly shop performance reports and operational summaries. Analyze listing performance, promotional effectiveness, and customer behavior. Identify opportunities to improve sales performance and operational efficiency. Maintain organized spreadsheets, records, and operational workflows. Qualifications Previous experience in TikTok Shop or e-commerce store operations is preferred. Hands-on experience with TikTok Shop Seller Center, product listings, order management, and fulfillment coordination is a strong plus. Previous experience with print-on-demand (POD) or customized products is strongly preferred. Experience working with factories, production teams, or fulfillment operations is preferred. Familiarity with product variations, SKUs, inventory management, promotions…