TikTok Shop - Merchant Logistics & Fulfillment Solutions Manager
TikTokResponsibilities TikTok Shop Supply Chain & Logistics team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. We are seeking experienced logistics professionals to support the growth of seller fulfillment and shipping operations in the U.S. market. This role focuses on improving operational efficiency, solving seller shipping and fulfillment challenges, and developing scalable logistics solutions that enhance the end-to-end seller experience on TikTok Shop. Responsibilities - Develop and execute logistics strategies to improve operational efficiency and enhance the shipping and fulfillment experience for sellers and merchants on TikTok Shop in the U.S. market. - Identify and solve seller-side shipping and fulfillment challenges, including order fulfillment, pickup, carrier handoff, delivery performance, and logistics exceptions, and drive effective end-to-end solutions. - Collaborate closely with cross-functional teams, including Product, Engineering, and Operations, to strengthen logistics capabilities and ensure alignment between platform workflows and seller needs. - Monitor and analyze key logistics performance indicators (KPIs), identify opportunities for improvement, and drive scalable process and solution optimization. - Keep abreast of industry trends, regulatory requirements, and best practices, and continuously optimize existing logistics models and operating mechanisms. Qualifications Minimum Qualification(s) - Bachelor’s degree or above, with at least 5 years of experience in e-Commerce logistics, seller/merchant fulfillment, cross-border e-Commerce logistics, or related supply chain and logistics operations. - Hands-on experience supporting sellers or merchants with shipping, fulfillment, or logistics operations is required. - Strong understanding of end-to-end fulfillment and transportation operations, with demonstrated experience identifying operational issues and driving practical solutions. - Strong analytical thinking and problem-solving skills. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. Preferred Qualification(s) - Experience in high-growth e-commerce, marketplace, or social-commerce businesses. - Experience with cross-border e-Commerce sellers and U.S. fulfillment or shipping operations. - Experience designing or scaling seller-facing logistics or fulfillment solutions. - Master’s degree in Logistics, Supply Chain Management, or a related field is preferred. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so doe…