TigerTech Sales Supervisor
University of MissouriHiring Department University Stores Job Description TigerTech is the University of Missouri’s on-campus technology retailer, providing computers, tablets, accessories, warranties, and related technology products and services to students, faculty, staff, University departments, and other eligible customers. The TigerTech Sales Supervisor coordinates day-to-day TigerTech sales floor activities and supervises part-time student staff to meet sales, customer service, merchandising, and operational goals. The position supports the Associate Director of Technology Sales with inventory management and routine purchasing, and works with the eCommerce Manager, Order Fulfillment, the TigerTech Service Technician, and other UM Stores areas to complete customer orders. ESSENTIAL DUTIES AND RESPONSIBILITIES Percentages are estimated share of time and total 100%. Technology Sales, Customer Service, and Orders 45% ¦ Provide knowledgeable technology sales help and maintain strong customer service standards on the TigerTech sales floor. ¦ Answer customer questions and coordinate customer, web, departmental, and special orders, making sure required information and documentation are complete and accurate. ¦ Verify customer eligibility when required, and work with the eCommerce Manager, Order Fulfillment, and other UM Stores areas to resolve order issues. ¦ Keep current on technology products, warranties, UM Stores programs, and applicable University procedures. Student Staff Supervision and Training 20% ¦ Supervise and train part-time student employees: create schedules, coordinate coverage, monitor attendance and performance, and provide day-to-day direction. ¦ Interview, orient, train, and evaluate student employees; set clear expectations, give ongoing feedback, and recognize good work; train staff on products, service standards, and point-of-sale and inventory systems. ¦ Cross-train staff and shift assignments to meet workload priorities. ¦ Review student timesheets and leave requests for accuracy before approval by the Associate Director of Technology Sales, following University leave policies and FLSA requirements. ¦ Refer payroll, disciplinary, and other personnel matters that require management authority to the Associate Director of Technology Sales. Sales Floor and Merchandising 15% ¦ Keep the sales floor organized and presentable, with current products, displays, demo devices, and signage, following the merchandising standards set by the Associate Director of Technology Sales. ¦ Support promotional activities, and communicate product and operational needs to the Associate Director of Technology Sales. Inventory and Purchasing Support 10% ¦ Review sales and inventory levels, identify replenishment needs, recommend order quantities, and complete routine reorders as assigned by the Associate Director of Technology Sales, who holds buying authority for technology. ¦ Communicate product availability and order status with established vendors as assigned, and give input on new products and customer demand. Operations and Collaboration 10% ¦ Follow UM Stores loss prevention and cash-control standards set by the Associate Director of Operations, work with the Operations Manager on daily cash procedures for TigerTech registers, and report concerns to the Associate Director of Technology Sales. ¦ Work with the TigerTech Service Technician, the marketing strategist, vendors, and other University partners to serve TigerTech customers. ¦ Refer financial decisions, significant purchasing decisions, pricing exceptions, and other matters outside the position’s authority to the appropriate manager or department. Shift Normal scheduled hours are Monday through Friday 8:00 am to 5:00 pm with occasional evenings and weekends Minimum Qualifications High school diploma or equivalent and at least 1 year of experience from which comparable …