Ticket Operations Manager

 JOB SUMMARY:

The Utah Mammoth is seeking a highly motivated and detail-oriented Ticket Operations Manager to join our team. As a Ticket Operations Manager, you will be responsible for managing all aspects of the ticketing operations for the Utah Mammoth. You will oversee the day-to-day management of ticket sales, including season tickets, group sales, and single-game tickets. You will be responsible for ensuring that all sales transactions are processed accurately and in a timely manner, and that all customer service inquiries are handled efficiently and effectively.

DUTIES & RESPONSIBILITIES:

• Building and maintaining group, mini, and single game offers.
• Hockey operations support - season & single game.
• Assist in premium all-inclusive contracts.
• Working with Utah Mammoth marketing team to maintain brand image across all platforms.
• Assist with visiting team and NHL ticketing needs.
• Implementation of dynamic pricing schemes for single game sales
• Collaborate with membership and premium reps to ensure account accuracy.
• Single game premium, partner, and third-party ticket builds and management.
• Manage the box office on Utah Mammoth game nights.
• Develop and maintain relationships with key partners, including vendors, sponsors, and other stakeholders.
• Protect the reputation of the company.
• Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

COMPETENCIES:

• Collaborates - Builds partnerships and works collectively with others to meet shared objectives.
• Decision Quality - Makes good and timely decisions that keep the organization moving forward.
• Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions.

QUALIFICATIONS:

• 3+ years of experience in ticket operations, preferably in the sports industry.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in ticketing software, CRM systems, and Google Suite.
• Demonstrated ability to work collaboratively with other departments and stakeholders.
• Ability to work evenings, weekends, and holidays as needed.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.