Ticket Operations Coordinator

ABOUT US The North Carolina Courage , a member of the National Women’s Soccer League (NWSL), is seeking a Ticket Operations Coordinator to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical part in ticket operations and elevating fan experience. As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism. Position Summary The Ticket Operations Coordinator will provide dedicated assistance with daily ticket operations and service functions, including partnering with the Sr. Manager of Ticket Sales & Operations to help improve Fan Experience, oversee Ticket Inventory Management and Distribution, and oversee daily Box Office Operations. The Ticket Operations Coordinator will help improve efficiency, enhance the fan experience, create operational continuity, and better position the department for continued growth. This role reports to the Senior Manager, Ticket Operations and Sales in the Ticketing Department . KEY JOB RESPONSIBLITIES: Building ticket offer links for sales campaigns and promotional initiatives Managing inbound ticket operations requests, including: Seat relocations Ticket transfers Mobile app support Season Ticket Member additional match purchases General account servicing Processing and fulfilling complimentary ticket requests for front office departments and club personnel Managing Community Voucher fulfillment Uploading and maintaining Courage Cash balances Providing daily ticketing troubleshooting support for sales representatives and customers Including tickets not showing up or NC Courage app not working properly. Assisting with box office operations and game day ticket management Providing operational coverage when the Sr. Manager of Ticket Sales & Operations is out of the office Supports Ticket Sales staff with order processing, payments, and ticket distribution. Maintain CRM documentation standards and service response expectations. Participate in all NC Courage home matches, membership events, and other assigned Club functions. QUALIFICATIONS: Required Skills & Experience Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field, or equivalent professional experience. Two plus years of experience in ticket sales, membership services, customer success, hospitality, or professional sports. Strong understanding of ticketing software and systems (Ticketmaster, and Paciolan are highly preferred). Exceptional customer service and relationship-building skills. Excellent written and verbal communication skills. Highly organized with strong project management and time management abilities. Ability to manage multiple priorities in a fast-paced environment. Experience working collaboratively across multiple departments. Proficiency with Microsoft Office and CRM platforms. Ability to work evenings, weekends, and holidays, including all NC Courage home matches. Experience working in a box office. Preferred Skills & Experience Experience with Salesforce CRM. Experience with Jump, Ticketmaster, or Paciolan Professional sports or live event experience. Demonstrated success in Ticket Operations, Customer Service, and Box office operations. Knowledge of sports marketing trends, fan engagement strategies, and sponsorship best practices. OUR VALUES We hire through the lens of our Club Values : Integrity – Transparent, trustworthy relationships with our fans and ourselves. Community – Creating a sense of belonging in a diverse, inclusive environment Accountability – Responsible for our words, our actions, and our results. Respect – Regard for treating others with dignity and acceptan…

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