Terminal Operations Supervisor

Are you looking for a new opportunity to build new relationships in a unique and growing industry? Do you have a passion for helping people? At the Thompson Regional Airport Authority, we value teamwork and a work environment where people come to work to help one another. Our growing airport facility is now accepting applications for the position of Terminal Operations Supervisor. We offer a compe
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titive wage and benefit package for the right person who demonstrates the required skills and shares the values that the Thompson Regional Airport Authority represents.
Terminal Operations Supervisor:
The Terminal Operations Supervisor is the on-site, front-line leader responsible for keeping Thompson Regional Airport Authority's (TRAA) terminal safe, clean, functional, welcoming, and ready for daily operations.
Reporting to the Manager, Terminal Operations & Guest Experience, the Supervisor coordinates the daily work of security, custodial and terminal service teams; monitors parking, access, public areas and passenger-facing services; and serves as a central point of contact for airlines, tenants, vendors, travelers and staff when day-to-day issues arise.
The primary emphasis of the role is guest experience and dependable operational coordination. The Supervisor ensures that people move through the terminal efficiently, service standards are consistently applied, concerns are addressed promptly, and operational or safety risks are resolved or escalated to the appropriate manager.
Responsibilities
Leads Daily Terminal Operations and Readiness
• Provides visible, on-site supervision of daily terminal operations and acts as the first point of contact for routine terminal service and coordination matters.
• Completes or oversees opening, readiness, inspection and shift-handover routines to confirm that public areas, passenger amenities, signage, access points, parking interfaces and service areas are ready for use.
• Coordinates staff deployment and service coverage based on flight activity, peak periods, operational disruptions, special events, tenant needs and emerging priorities. Monitors terminal conditions and systems and promptly coordinates maintenance requests, temporary measures and escalation with the Manager and Airfield & Infrastructure.
Leads Guest Experience and Service Recovery
• Models and reinforces a guest-first service approach that is professional, respectful, inclusive and responsive to the needs of travelers, visitors, tenants and partners.
• Responds to guest concerns and service breakdowns, coordinates immediate resolution where possible, and escalates matters requiring management, airline, security or technical intervention.
• Supports an intuitive and welcoming terminal experience by monitoring cleanliness, comfort, accessibility, wayfinding, signage, presentation and the quality of front-line interactions.
• Documents recurring concerns, feedback and service gaps and recommends practical improvements to the Manager.
Supervises Security and Custodial Services
• Provides day-to-day direction, scheduling, task assignment, coaching and performance feedback to assigned security and custodial/janitorial staff in accordance with TRAA policy and applicable collective agreements.
• Works with the Manager, Regulatory Programs and Manager, Terminal Operations & Guest Experience to ensure operational security procedures, patrols, access-control practices and response expectations are understood and consistently followed.
• Establishes and monitors custodial inspection routines, cleaning schedules, waste-management practices, supply levels and response standards for spills, weather impacts and high-use areas.
• Coordinates the work of contractors and service providers, documents performance concerns and follows up on deficiencies or missed service expectations.
• Ensures staff concerns, attendance issues, performance matters and coverage risks are documented and escalated to the Manager and Human Resources as required

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