Terminal Manager

Description: A Terminal Manager in transportation oversees all daily operations of a freight terminal, ensuring efficiency, safety, compliance, and profitability while leading staff and coordinating with internal and external partners Role Overview Terminal Managers are responsible for the end-to-end operation of a transportation facility — such as a freight hub, LTL/TL dispatch center, intermodal ramp, or truck yard — including inbound/outbound freight handling, dock assignments, loading/unloading, storage, and vehicle movements. They ensure service quality, safety, and cost control, and act as the primary point of contact for operational issues and client relations. Key Responsibilities Operational Management : Direct daily terminal activities, including dock receiving, load planning, dispatch, delivery, and trailer management Staff Leadership : Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers, and other terminal staff; manage performance and discipline Safety & Compliance : Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, hazmat handling, and facility safety Financial Oversight : Manage terminal P&L, controlling labor, fuel, equipment, and overhead costs while meeting service targets Performance Monitoring : Track KPIs such as on-time pickup/delivery, freight accuracy, claims ratio, and cost per hundredweight Customer Service : Resolve service issues, handle client inquiries, and maintain positive relationships Process Improvement : Develop operational plans, implement procedures, and analyze data to identify efficiency gains Facility & Equipment : Oversee maintenance of terminal buildings, equipment, and vehicles to ensure readiness Requirements: Qualifications Experience : 5–12+ years in transportation, logistics, or terminal operations, with at least 2 years in a supervisory role Education : Bachelor’s degree in logistics, transportation, supply chain, business administration, or related field preferred Skills : Leadership, operational planning, budget management, safety compliance, customer service, and proficiency in transportation management systems (TMS) and office software Skills & Attributes Strong leadership and team management abilities Ability to prioritize and manage multiple tasks under pressure Excellent communication and interpersonal skills Analytical mindset for performance improvement Knowledge of regulatory requirements and industry standards

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