Telephone Dispatch Operator

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Process incoming and outgoing communications courteously, while maintaining a positive and professional image: Answers incoming and outgoing calls using the proper customer service standards. Monitors, responds to all emergency alarms located and/or received in the department. Utilizes overhead paging for hospital business and operates all peripheral equipment. Learn departmental policies, correct procedures as they pertain to alarms and codes in emergency situations: Processes incoming calls for hospital information basis different codes for emergencies. Handles calls, staff and patients/guests during an emergency situation. Processes calls for service of hospital issued pagers, requests for new pagers and replacement pagers: Maintains beeper list and beep personnel according to type of pager. Learns all of the different panels, alarms and what they are for. Notifies the appropriate personnel when an alarm triggers. Operates switch keys to make connections and relay calls on switchboard equipment. Maintain safety of visitors and staff: Knows and follows all Health and Safety policies. Identifies equipment that requires repairs and requests and follows up on repairs. Completes incident/accident reports according to organizational policy and maintains accurate documentation. MINIMUM QUALIFICATIONS Required: High School Diploma/GED or equivalent OR applicable years of experience will be considered in lieu of education. Preferred: 6 (six) months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting. KNOWLEDGE, SKILLS, AND ABILITIES Must have effective communication skills and must be able to multi-task in a fast-paced environment. Must be able to handle emergency calls in a professional and calm demeanor. Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays. REPORTING RELATIONSHIPS Does this position formally supervise employees? Yes FUNCTIONAL DEMANDS Sedentary: Very light physical requirements- Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the workday), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. PHYSICAL DEMANDS Sitting - Frequent (36-66% of day) Standing - Occasional (0-35% of day) Walking - Occasional (0-35% of day) Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day) Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day) Lifting Floor to waist level: 20-50lb…

View the full posting and apply