Telecommunications Vendor Manager

Telecommunications Vendor Manager JOB DESCRIPTION Department Ground Infrastructure Operations (GIO) Position Type Contract Work Location [Insert Location / Remote] Reports To Ground Infrastructure Operations Manager Position Summary The Telecommunications Vendor Manager is responsible for coordinating and managing day-to-day operational activities involving telecommunications vendors, circuit service providers, maintenance contractors, and internal infrastructure teams supporting Ground Infrastructure Operations (GIO). This role serves as a central point of coordination for vendor communications, service issue follow-up, maintenance scheduling, site access management, operational documentation, and new ground station readiness activities. The individual will monitor operational ticket queues, track vendor deliverables and outstanding service issues, coordinate site access requirements, and ensure timely communication and documentation across internal teams and external service providers. The ideal candidate has experience working in telecommunications, network infrastructure, data center operations, or a related technical operations environment, with strong organizational, vendor management, communication, and problem-solving skills. Key Responsibilities 1. Daily Ticket Queue Management and Triage Conduct daily reviews of the Ground Infrastructure Operations (GIO) ticket queue to ensure open tasks, alerts, and work items are current, accurately documented, and appropriately tracked. Coordinate follow-up activities associated with routine operational alerts, maintenance findings, and service interruptions. Track outstanding action items, vendor responses, outage reports, and site maintenance findings through resolution and ticket closure. Ensure tickets are updated with relevant communications, supporting documentation, status changes, and resolution details. Coordinate with GIO on-call engineers and internal stakeholders when issues require additional technical attention or escalation. 2. Telecommunications Vendor and Service Provider Management Monitor designated team mailboxes and coordinate follow-up communications with telecommunications circuit providers, network vendors, and service contractors. Track open circuit issues, pending Reason for Outage (RFO) reports, scheduled maintenance notifications, service interruptions, and outstanding vendor commitments. Obtain vendor status updates and ensure all communications and responses are recorded in the appropriate operational tickets. Follow established vendor escalation procedures when service providers fail to respond or meet expected response timelines. Maintain effective working relationships with telecommunications vendors and service providers to support timely issue resolution and operational continuity. 3. Scheduled Maintenance Calendar Management Maintain and update team calendars to reflect planned network changes, telecommunications circuit maintenance, vendor maintenance windows, and other scheduled operational activities. Ensure calendar entries include the appropriate ground station site codes, scheduled dates and times, and applicable time zones. Coordinate updates when maintenance schedules change, are postponed, or are completed. Communicate relevant scheduling changes to internal stakeholders and affected operational teams. 4. Ground Station Site Access Management Coordinate, prepare, track, and route site access requests for internal teams, maintenance vendors, and contractors supporting ground station operations. Process access requests associated with Preventive Maintenance Inspections (PMI), grounds maintenance, troubleshooting, infrastructure repairs, and other operational activities. Review incoming access requests and address access-related issues on a daily basis. Maintain accurate site access records, visitor information, and badge check-in/check-out logs in accordance with established procedures. Ensure shift handover notes and access-related docum…

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