Telecom Expense Management (TEM) Inventory Specialist

Velocity is seeking to hire a TEM Inventory Specialist. Velocity’s Telecom Expense Management (TEM) Inventory Specialist is responsible for maintaining accurate, up‑to‑date inventories of telecommunications assets and services—such as circuits, phone numbers (POTS/DID’s), and carrier services—to support cost control, billing accuracy, and operational efficiency within Velocity's TEM solutions. This is a full-time remote opportunity. The shift for this role is M-F 8am-5pm EST. This role reports directly into the Sr. Manager of TEM. Primary Duties and Responsibilities: Inventory Management Maintain a centralized telecom inventory (circuits, phone numbers, devices, carrier services) Ensure inventory data aligns with carrier records and internal systems Perform regular inventory audits and reconciliations Strong understanding of vendor web portals and reporting Expense Validation Support billing validation by ensuring invoices match active inventory Ensure contract expirations are maintained for all services Provide accurate inventory data to support chargeback models Carrier & Vendor Coordination Work with carriers and vendors to validate service records Resolve inventory discrepancies with carriers and vendors Prepare letters of Authorizations (LOAs) and coordinate billing address changes with carrier account teams Request Customer Service Records (CSRs) from carriers when invoice detail is missing or incomplete Reporting & Data Integrity Produce inventory reports for Management, TEM Analysts, and the CSM Team Ensure high data quality within Velocity's Global Expense Management system Onboarding and Offboarding Assist with onboarding and offboarding of customer accounts, for both new and existing customers Process & Compliance Support Enforce telecom governance and inventory standards Document inventory processes and updates Typical Inventory Scope Mobile voice and data lines POTS Cable TV Wifi WAN/LAN circuits (MPLS, DIA, broadband, fiber) Cloud and UCaaS services Satellite Toll‑free and DID numbers Carrier contract expirations and service IDs Skills & Qualifications: Technical / Functional Telecom lifecycle knowledge (Voice & Data) TEM systems and telecom billing fundamentals Inventory reconciliation Excel / reporting tools (pivot tables, VLOOKUP/XLOOKUP) Analytical & Organizational Strong attention to detail Ability to manage high‑volume data accurately Root‑cause analysis for discrepancies Process improvement mindset Soft Skills Clear documentation and communication Cross‑functional collaboration Vendor and carrier interaction professionalism Education and Experience: 3-5 years hands on experience working in TEM platforms or related field BA degree or related work experience preferred Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities. Our Values …

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