Technology Services Strategic Vendor Manager

Location: Remote Department: Operations and Governance Strategic Supplier Management Schedule: Full-time Eligible for an annual bonus incentive #LI-Remote #Ascensiontechnologies Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more Own the end-to-end management of assigned strategic technology suppliers, establishing relationship strategies, governance plans, stakeholder alignment, and clear accountability for service performance, commercial value, risk management, continuous improvement, and business outcomes. Lead commercial and contract-management activities throughout the supplier lifecycle, including analyzing and administering SOWs, amendments, service levels, pricing, deliverables, and other obligations; lead or support complex sourcing events, renewal strategies, negotiations, and dispute resolution in partnership with Procurement, Legal, Finance, and business and technology leaders. Monitor supplier performance, financial and commercial results, contractual compliance, and material risks through accurate scorecards, obligation trackers, risk and issue logs, and trend analysis; identify gaps and drive timely remediation, improvement plans, commercial recoveries, and supplier-led innovation. Lead recurring governance forums, strategic reviews, and executive escalations; synthesize complex performance, contractual, financial, and risk information into concise executive-ready materials, recommendations, decisions, and follow-up actions while maintaining trusted relationships with enterprise and supplier leadership. Operate independently across multiple complex priorities with exceptional attention to detail, sound judgment, urgency, and follow-through; maintain complete and accurate documentation, coordinate cross-functional dependencies, improve supplier-management processes, and escalate material issues appropriately. Licensure / Certification / Registration Certification credentialed from the International Association of Information Technology Asset Managers preferred. Education: High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred. Additional Preferences: Experience managing complex technology outsourcing or managed-service-provider relationships, particularly application development and maintenance services within healthcare or another highly regulated environment. Demonstrated contracting and strategic sourcing experience, including competitive sourcing events, supplier evaluation, development and negotiation of SOWs and amendments, SLA and pricing analysis, renewals, and contractual dispute or remediation support. Exceptional written and verbal executive communication, analytical and commercial judgment, and a demonstrated ability to influence stakeholders, build consensus, and deliver accurate results autonomously in a complex, highly matrixed environment. Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Mi…

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