Technology Service Dispatcher

IT Dispatcher Olympic IT Services | Bremerton, WA | Full-Time Are you organized, technically minded, and great at keeping things moving? Do you enjoy solving problems, communicating with people, and making sure the right person is working on the right issue at the right time? Are you the kind of person who can keep a room full of people on schedule? If you’ve ever managed a household, kept kids on schedule, or somehow gotten everyone out the door on time, you may already have some of the skills we’re looking for! Olympic IT Services is looking for an organized, technically proficient IT Dispatcher to join our team in Bremerton. This is a critical role within our support operation. You’ll help coordinate our technicians, manage incoming service requests, communicate with clients, and keep our team moving efficiently throughout the day. The ideal candidate is someone who can juggle multiple priorities without losing track of the details , communicate confidently with clients and technicians, and has enough technical knowledge to understand, prioritize, and route IT issues appropriately. What You’ll Do As our IT Dispatcher, you’ll serve as an important connection point between our clients, technicians, and management. Your responsibilities will include: Coordinating and scheduling technicians, equipment, and resources to meet client and operational needs Monitoring incoming support requests and managing tickets through our help desk system Prioritizing service requests based on urgency, business impact, and available resources Assigning tickets and service calls to the appropriate technicians Communicating with clients regarding scheduling and status updates Helping ensure service requests are followed through to completion Maintaining accurate documentation of support activities, equipment, configurations, and client information Coordinating with Senior Support Technicians and management when issues require escalation Helping identify potential scheduling conflicts, resource constraints, or urgent issues before they become larger problems Participating in team meetings and helping improve internal processes and service delivery What We’re Looking For The right person for this position is organized, dependable, technically curious, and comfortable working with people . You don't have to know everything—but you need to be comfortable learning, asking questions, solving problems, and knowing when an issue needs to be escalated. Qualifications and skills include: Experience in an IT support, help desk, dispatch, customer service, or technical coordination role Strong organizational and time-management skills Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and follow-through Working knowledge of Microsoft Office applications and help desk/ticketing systems Ability to communicate information clearly to both technical and non-technical people Ability to remain calm, professional, and organized when dealing with urgent or competing requests Military service experience is a plus. We value the discipline, problem-solving skills, teamwork, and technical experience that veterans bring to our team. Why Join Olympic IT Services? Olympic IT Services has been serving businesses throughout the Kitsap and Olympic Peninsulas for more than 25 years . Our clients rely on us to keep their technology running, solve problems quickly, and provide dependable long-term technology support. Behind that service is a team of people who take pride in doing things right and taking care of our clients. As a full-time member of our team, you’ll enjoy: Competitive pay Employee benefits Paid time off Company-provided training Professional development and growth opportunities The opportunity to build your career with an established and respected local technology company Ready to Join Our Team? If you’re someone who enjo…

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