Technology Infrastructure and Operations Manager

Come join a company you can be proud to represent...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $150,000 to $165,000 annual salary along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY

The Technology Infrastructure & Operations Manager is responsible for leading and integrating enterprise infrastructure services and end-user support operations across the organization. This role provides strategic and operational leadership over Server Infrastructure and Service Desk teams.

This leader ensures the reliability, security, scalability, and performance of the organization’s technology environment while delivering a high-quality end-user experience. The role requires a hands-on leader who can balance operational execution, team development, risk management, and continuous improvement in a regulated, service-oriented environment.

MAJOR RESPONSIBILITIES

• Implement automation and process improvements to increase efficiency and reduce manual effort.
• Partner with cybersecurity leadership to maintain a strong security posture and compliance alignment.
• Oversee enterprise server infrastructure, including virtual environments, storage, backup, disaster recovery, and on‑premises/cloud platforms.
• Develop and test business continuity and disaster recovery strategies.
• Establish and monitor SLAs, KPIs, and customer satisfaction metrics.
• Drive service excellence, standardization, and ITIL‑aligned best practices.
• Directly manage team members across infrastructure and support functions. Provide leadership across two physical locations (Roseville and Chico). Coach, mentor, and develop team members; establish succession planning. Drive accountability, performance management, and professional growth. Foster a collaborative, service‑oriented culture across teams.
• Partner with cybersecurity leadership to maintain a strong security posture and compliance alignment.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• Required: Bachelor’s degree in computer science or cybersecurity; or equivalent combination of education and experience.
• Licenses / Certifications (preferred):
  • ITIL 
  • Azure or AWS Architect Certifications
  • VMware VCP 
  • CISM 
• Work Experience: More than 8 years
• Experience with Zero Trust architectures and cloud‑native application design.
• Supervisory / Management Experience: 5–8 years
• Familiarity with banking compliance frameworks such as GLBA, FFIEC, PCI DSS, and SOX.
• Strong experience with:

  • Windows Server environments

  • Virtualization platforms (e.g., VMware or Hyper‑V)

  • Active Directory / Entra ID

  • Cloud platform experience (AWS or Azure)

  • Backup and disaster recovery systems

  • Enterprise endpoint management

  • Managing Service Desk operations and service delivery metrics

  • Strong knowledge of cybersecurity fundamentals and regulatory compliance environments.

  • Proven ability to manage competing priorities and operational risk.

• Knowledge of:

  • Experience in financial services or other regulated industries.

  • Experience leading infrastructure modernization initiatives.

•  Proven:
  • Strategic Thinking with Operational Discipline
  • Executive Communication & Reporting
  • Multi‑Site Team Leadership
  • Service Delivery Excellence
  • Risk & Compliance Awareness
  • Continuous Improvement Mindset

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.

Careers-TCB-Notice-of-Collection.pdf