Technical Services Coordinator - Hybrid working model
SPI HEALTH AND SAFETYWHO WE ARE • With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. • We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding. The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: Our Employees • ️• ️ Offer an employee journey where people grow personally and professionally Our Community•• Make this world a better place Our Clients•• Help customers’ employees go home safely Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!• INTERESTING LINKS • SPI Health and Safety / Our History Choose to make a difference! SPI Health and Safety / Careers SPI Health and Safety / Press releases OUR OFFER • Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. • Group RRSP (matched by the employer); Flexible group insurance plan; Summer hours throughtout the year; Dare to Dream program which consists of making an employee's dream come true; Access to a gym on the worksite; Reimbursement for physical activity; Employee discount on all our products; Scholarship for employee’s and their kids; Access to a telehealth program (100% provided by the company); Program offering support to employees in need (SPI Connection Committee); Employee Assistance Program (EAP) gives you access to professional advice in all health matters; Volunteer program (time paid for a cause that matters to you); Referral program with a $1000 bonus; Continuous training and career opportunities; A stimulating work environment filled with exciting challenges; And the possibility of working in an environment where YOU matter! YOUR CHALLENGES The Technical Services Coordinator plays a central role in organizing the activities of technicians, whether in the field, in the workshop, or a combination of both, depending on the territory’s needs and the number of technicians to coordinate. This role also involves providing support during colleagues’ absences or vacations, which requires to understand all the coordination aspects of the position. When coordinating on the road, the coordinator is responsible for planning inspection and maintenance assignments in close collaboration with external customers and certified technicians, ensuring smooth and high-quality service. When coordinating in the workshop, the coordinator works alongside technicians to prepare maintenance quotes for external customers, thereby contributing to strong customer relationships and effective service follow-up. YOUR RESPONSIBILITIES Coordinator on the road Assist the main coordinator; Prepare quotes and follow up on recurring mandates; Respond to email inquiries and make initial contacts; Manage billing to clients and complete the required documentation for mandates; Contact person between customer service and technician on the road across Canada; Plan routes and work schedules while making sure to manage unexpected events; Assign routes to technicians to ensure continuous and efficient services to our customers; Oversee inventory management and equipment transfers; Take charge of projects and process optimization. Coordinator in the workshop Provide return authorizations to our external clients; Prepare quotes for equipment transiting to our fixed workshops; Request returns from certain service suppliers, create purchase orders, and follow up; Manage email inquiries and other internal software systems; Ensure daily follow-ups with external clients for approvals, follow-up dates, and delivery schedules; Follow up with buyers and suppliers on orders for parts and/or services; Keep internal software systems updated; Ensure coherent and smooth workshop occupation with all technicians. YOUR MEASURES OF SUCCESS Satisfaction level of our external and internal clients Complete mandates and maintenance assignments accord…