Technical Service Specialist

Position Summary Position Summary: Provides information to customers to assist them in resolving problems. Provide technical support to customers and other team members. Interfaces with customers Engineering department, customer service team, customers, reps and end users. Scope/Supervision and Interaction: ___ Has Direct Reports __X__ Does Not Have Direct Reports This position reports to the Business Development Manager Responsibilities Essential Functions Respond promptly, professionally, and accurately to direct and indirect customer technical inquiries via phone, email, and Teams. Deliver high-quality customer service across all customer interactions. Assist customers with troubleshooting installed products that are not performing as expected. Collaborate with manufacturing, engineering, quality, and customer service teams regarding product performance, design, and quality concerns. Provide technical input to support new product design and development activities. Support the customer service team with daily inquiries from customers. Maintain current technical knowledge of new, existing, and evolving products. Assist with technical training for sales and distributor representatives as well as other relevant personnel. Document customer issues, troubleshooting actions, and resolutions in applicable systems. Develop technical support guides to support commonly asked questions Qualifications Qualifications Associate degree or higher. At least one year of experience in technical service, product support, customer service, or a related role; experience in the dental or medical-device industry is preferred. Strong verbal and written communication skills. Professional telephone, customer-service, organizational, and time-management skills. Strong interpersonal skills and the ability to work effectively with customers and cross-functional teams. Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams; experience with CRM or ERP systems preferred. Demonstrated troubleshooting, problem-solving, and documentation skills. Ability to work independently and collaboratively in a team environment. Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient. With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation. Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future. Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond. By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability. As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow. Pay, Benefits, Work Schedule Competitive Compensation Participation in Annual and Long-Term Incentive Programs Benefit & Retirement Plans Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% o…

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