Technical Service Manager - Distribution & Industrial Chemical Processing
BASFNow hiring! Technical Service Manager - Distribution & Industrial Chemical Processing Remote - US We are looking for a Technical Service Manager - Distribution & Industrial Chemical Processing to join our Industrial Formulators team in the Care Chemicals for the US. Come create chemistry with us! BASF’s Care Chemicals division is a leading global supplier of intermediates to cosmetics, detergents, and industrial manufacturing segments. We also offer solutions for technical applications and industrial process markets. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and via our global network of production and development sites. Industrial formulators deliver value by servicing high-value life-science and industrial specialty segments with high-performance ingredients used across diverse industrial applications. We elevate everyday outcomes through superior chemistry, that boosts application and process performance, supplying surfactants, chelates, biodegradable acids and water-soluble polymers to industrial customers and end-use markets including 1) CASE raw materials; 2) rubber emulsions and fiber reinforced rubber composites; 3) pulp and paper; 4) water treatment; 5) plastics processing; 6) textile & leather; 7) health, 8) chemical manufacturing. We are seeking a results driven professional to join the Industrial Formulators, Care Chemicals team to lead field technical market development of our surfactants, water soluble polymers, chelates and acids for different end-use markets, namely, Pulp & Paper, Water Treatment, Chemical, Polymer and Textile Processing etc. You will be interacting with the technical people at our distribution partners and distribution customers and also with direct customers involved in Pulp & Paper, Water Treatment, Chemical, Polymer and Textile Processing. You will own the segment’s technical pipeline and lead day-to-day field execution – building and nurturing technical relationships with our direct customers’ and distribution partners’ technical teams through regular on-site engagement, troubleshooting, and application support. You will provide hands-on technical service to solve problems, drive new customer project development, deliver technical trainings, and accelerate adoption of our portfolio by providing data-driven performance justification that supports commercial wins. As the end-market technical expert, you will partner closely with the commercial team to identify and pursue customer opportunities, coordinating with regional and global technical and development teams to deliver tailored customer solutions. You will develop and optimize field tactics that translate technical capabilities into business value, lead technical project delivery, strengthen BASF portfolio position, and elevate BASF as the preferred surfactant partner for customer technical teams across industrial end-markets. This role requires approximately 50% travel to support customer, site, and business activities. As a Technical Service Manager - Distribution & Industrial Chemical Processing, you create chemistry by… Customer Technical Support: Leads field technical activities and serves as the primary technical contact for our distribution partners and for our direct and distribution customers’ production, and technical teams. Resolves complex technical issues and provides application expertise and builds strong long-term technical relationships through proactive engagement and timely follow-up. Technical Project Leadership: Builds and own the technical opportunity pipeline; leads customer technical projects guiding technical teams on application testing and troubleshooting to meet customer needs. Product & Application Development Support: Identifies customer pain points and unmet needs; collaborate with R&D to modify or develop products and support new…