Technical Parts & Inventory Coordinator

Overview Technical Parts & Inventory Coordinator Flight Dental Systems Location: Greater Toronto Area, Ontario Employment Type: Full-Time, Permanent | On-Site About Flight Dental Systems Flight Dental Systems is a Canadian dental equipment company specializing in dental chairs, sterilizers, handpieces, ultrasonic cleaning equipment, and other professional dental products. We support a growing network of dental dealers, service technicians, and customers across Canada and international markets. We are seeking an organized, detail-oriented, and technically inclined Technical Parts & Inventory Coordinator to join our team. This position combines spare parts inventory management, technical customer support, parts identification, and day-to-day shipping and receiving operations. Key Responsibilities Parts Inventory Management Maintain accurate spare parts inventory records, stock quantities, and storage locations. Conduct regular inventory cycle counts and reconcile discrepancies. Monitor stock levels and assist with replenishment planning. Maintain and improve parts catalogues, descriptions, photographs, and reference information. Organize and maintain efficient inventory and parts storage systems. Parts Identification & Customer Support Assist customers, dealers, and technicians in identifying correct replacement parts. Reference parts diagrams, product manuals, and technical specifications. Respond to parts inquiries through telephone and email. Confirm part compatibility with product models and serial numbers. Coordinate parts quotations, orders, returns, and warranty replacement requests. Technical Support Provide first-level technical assistance for Flight Dental Systems products. Help troubleshoot basic equipment issues using approved service resources. Document technical service inquiries and coordinate follow-up activities. Escalate complex technical issues to appropriate service personnel. Develop product knowledge across our dental equipment lines. Shipping & Receiving Prepare, package, and ship small-parcel orders accurately and efficiently. Process incoming shipments and verify quantities against purchasing documentation. Coordinate shipments with courier companies. Maintain accurate shipping, receiving, and inventory records. Keep the parts and shipping areas clean, organized, and accessible. Qualifications Experience in inventory control, parts coordination, technical customer service, or shipping and receiving. Strong organizational skills and attention to detail. Comfortable working with Excel, inventory management systems, and computer-based records. Excellent verbal and written communication skills. Ability to read basic parts diagrams and technical documentation, or willingness to learn. Strong problem-solving skills and a customer-service mindset. Comfortable performing both administrative work and hands-on shipping activities. Assets Experience in dental, medical, mechanical, or electronic equipment. Knowledge of replacement parts and technical service operations. Experience with QuickBooks or similar inventory software. Familiarity with warranty processing and service documentation. What We're Looking For The ideal candidate is someone who takes ownership of their work, enjoys solving problems, is comfortable learning technical products, and can help us improve the organization and efficiency of our parts and after-sales support operations. Pay: $17.85-$29.12 per hour Expected hours: 40.0 per week Benefits: Casual dress On-site parking Work Location: In person

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