Technical Customer Service & Warehouse Associate

Job Summary Company Description Knightwatch Alarms & Security has been protecting homes, businesses, and communities since 1988. The company provides tailored residential and commercial security solutions through experienced security technicians. Knightwatch specializes in alarm systems, surveillance, 24/7 monitoring, and unlimited dispatches, all without requiring long-term contracts. The team focuses on reliable, customer-centered service and practical security solutions. Candidates can learn more about products, services, and contact options by visiting the company’s website. Role Description The Technical Customer Service & Warehouse Associate is a full-time, on-site role based in Toronto, ON. This role involves providing technical customer support for alarm and surveillance systems, including troubleshooting issues over the phone and in person and coordinating with technicians when needed. The associate will respond to customer inquiries, process service requests, and assist with basic training or guidance on system use. Day-to-day responsibilities also include managing inventory in the warehouse, organizing and preparing equipment for installations, receiving and shipping orders, and maintaining accurate records of stock and materials. The role requires close collaboration with technicians, attention to detail in handling equipment, and a strong commitment to safety and customer satisfaction. Qualifications Strong customer service skills, with the ability to manage inquiries, resolve concerns, and communicate clearly and professionally. Technical support and troubleshooting skills for security, alarm, or related electrical systems. Basic understanding of electricity and electronic components relevant to alarms and surveillance equipment. Ability to assist with training customers or team members on system use and basic functionality. Experience in warehouse operations, including inventory management, shipping/receiving, and equipment handling. Comfort working on-site in a physical environment, including lifting and moving equipment as required. Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced setting. Effective teamwork and collaboration skills, with the ability to work closely with technicians and office staff. Basic computer literacy for using inventory systems, ticketing tools, and email; familiarity with security industry software is an asset. Previous experience in security, alarms, or related technical fields is an advantage; relevant certification or training is considered beneficial. Pay: $45,000.00-$65,000.00 per year Benefits: Casual dress Company events On-site parking Paid time off Application question(s): Do you have previous experience with CCTV or Alarm systems? Work Location: In person

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