Teamsters Union Bid - Dispatch Specialist

Position Information Position Title Teamsters Union Bid - Dispatch Specialist Work Location Springfield Campus Out-of-State Employment Out-of-state employment is limited to Arkansas, Virginia, Maryland, and Washington, D.C., and subject to supervisor approval. Department Office of University Safety HR Home Department 060113 OFFICE OF UNIVERSITY SAFETY Pay Grade 24 Proposed Salary $17/hour with $.30/hour second shift differential and $.60/hour third shift differential Sponsorship Information Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship. Position only available to current, regular, full-time Missouri State University employees? Yes Appointment Type Full Time Regular Exempt/Non-Exempt Non-Exempt General Function The Dispatch Specialist receives and dispatches emergency and non-emergency radio and telephone traffic accurately to Campus Safety Services and Springfield Police Substation personnel and notifies the campus community of emergencies The Dispatch Specialist monitors the University’s alarm systems and surveillance cameras, maintains computerized logs of radio and telephone transactions, monitors scanners and weather radar resources for events affecting the University community, and monitors the emergency courtesy and elevator phones. Description of Primary Duties This position is only available to current, regular, full-time employees of Missouri State University who are represented by the Teamsters Union. DS 1 4:00 pm – 12:00am (1600-0000) – Tuesday-Saturday DS 2 8:00 am – 4:00pm (0800-1600) – Sunday-Thursday DS 3 12:00 am – 8:00am (0000-0800) – Wednesday-Sunday DS 4 4:00 pm – 12:00 am (1600-0000) – Sunday-Thursday DS 5 12:00 am – 8:00 am (0000-0800) – Friday-Tuesday 1. Serves as the contact point for Campus Safety Services, the Springfield Police Substation, and the campus community. 2. Receives and dispatches emergency and non-emergency calls for service by utilizing a multi-line, multi-function telephone system, determining critical information for call processing, determining what resources need to respond by applying Standard Operating Procedures, utilizing a computerized radio system, and identifying additional actions to be taken to address the situation. 3. Enters all radio and telephone communications into dispatch software, assists outside customers with obtaining information during emergency situations in accordance with University and departmental policy, and provides information from University resources to University Safety. 4. Proactively monitors surveillance cameras for suspicious or unusual activity and uses surveillance cameras to actively support Campus Safety Services during incidents, and reviews and exports video for internal and external requests in accordance with University and departmental policy. 5. Assists the campus and non-campus community by offering departmental services, issuing building permits and issuing keys to authorized users. 6. Monitors University alarms, weather radar resources, emergency phones, elevator phones, and other systems as assigned and initiates the appropriate response to the incident including dispatching personnel, activating the tornado warning system, sending a mass notification, and other responses as assigned 7. Remains competent and current through completion of assigned training, self- directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director, University Safety or designee. 8. Contributes to the overall success of the Office of University Safety by performing all other duties assigned. Minimum Acceptable Qualifications Education: A high school diploma or the equivalent is required. Experience: Two years of experience in a multi-tasking environment wit…

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