Team Lead Warming Center– Direct Support Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Accountabilities: Resident Care and Support: Develops and maintains a strong therapeutic relationship with clients that access St. Mary’s Warming Center to ensure effective intervention. Utilizes the environment in assessing, teaching, and supporting residents around issues such as problem-solving and conflict resolution. Reports to program coordinator any support accommodations or plans developed with guests Coordinates shift exchange with the oncoming / outgoing shift to ensure proper information and communication is shared and understood. Completes duties, reports, and logs as per shift description. Maintains the safety and security needs of the residents through engagement, supervision and monitoring. Ensures all documentation regarding client safety, incident reports, fire safety and other serious incidents are filled out. Health & Safety: Maintains the safety and security needs of the residents through engagement, supervision, and monitoring. Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and enforce facility rules while maintaining discipline and safety. Reports serious incidents to the Coordinator Provides recommendations to the coordinator for health and safety improvements Communication and Reporting: Completes all documentation in regard to client safety, incident reports, fire safety and other serious incidents. Documents daily events, progress towards goals, and any significant occurrences. Maintains strictest confidentiality regarding the residents, their issues, and their concerns. Team Lead: Provide workflow coordination and directions during the shift in order to support the direct support workers during the shift. Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up. support the Coordinator in training new staff – including providing oversight during the shift. Contribute to consistency of quality of services Initiate and complete thorough shift exchange with other leads Other Responsibilities: Participates in all team lead meetings. Presents concerns, questions, and issues in prescribed forums. Other related duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: Internal: Warming Center Coordinator Guests Staff including other Team Leads and Direct Support Workers External: Community Partners Health Professionals Security company MANAGERIAL/Technical Leadership RESPONSIBILITY: Reports directly to: Corps Officer Direct reports for this position: none. Acts as a Team Lead for Direct Support Workers FINANCIAL AND MATERIALS MANAGEMENT: Responsible for the safekeeping of materials and equipment for own use. Does not process any financial transactions . WORKING CONDITIONS Work setting is at Warming Center. Some unscheduled overtime maybe associated with this position. Works scheduled shifts with the possibility of being asked to work rotational shifts. The incumbent will/may work under the following disagreeable conditions: o Dealing with angry and highly emotional residents and their families. May encounter verbal ab…

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