Team Lead Shipping/Receiving (Full-Time)

Follett Higher Education is seeking a Team Lead Shipping/Receiving to oversee bookstore shipping and receiving operations. The role supervises associates, manages shipments and inventory records, maintains safe and organized work areas, supports customers and publishers, and serves as the leader on duty when the store manager is absent.
Responsibilities
• Supervises the work activities of sales a
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ssociates FT/PT and Temporary, including:
• Trains new associates FT/PT and seasonal associates hired for peak seasons
• Ensures Sales Associates follow company and store policies, procedures, and standards
• Oversees the maintenance of systems data, forms, files, and reports in accordance with Store policies and procedures
• Ensure the shipping/receiving area has adequate supplies and materials and area is neat, clean, and organized
• Establish and maintain relationships with publishers to ascertain the status of an order or damaged books and/or return to vendors
• Verifies items scanned at the correct price and moves items to the appropriate store location
• Verifies incoming shipments against purchase orders, invoices, or packing slips to ensure all items are received and not damaged and enters them into store systems in compliance with company policies, procedures, and standards
• Records receipt of shipments and complete shipping logs
• Unpacks boxes, verifies items match the purchase order, and enters received goods into the store system
• Weighs incoming/outgoing cartons and may unload or load trucks or pallets
• Packs and affixes shipping labels with proper postage on packed cartons
• May prepare inter-store transfer forms
• Unloads boxes and prepares products to stock on bookshelves and/or displays
• Directs customers to the area of the store their item is in and answers routine inquiries
• Leads efforts to reduce in-store shrink activity through Asset Protection education, awareness, and compliance
• Acts as the key carrier with store opening and closing responsibilities
• Other duties as assigned
Skills
• Associate's Degree or equivalent experience required
• 1 - 3 years of shipping/receiving experience required
• Ability to lift 35lbs periodically for up to two or more hours at any given time
• Ability to safely operate material handling equipment as necessary
• Basic computer skills include the ability to create and save text documents and to create and send emails
• Detail orientation in performing accurate transactions
• Self-motivated and multi-tasks with minimal supervision
• Proactively meets both internal and external customer needs
• Effective work methods and consistently meets commitments
• Uses sound judgment and decision-making skills
• Effective communication skills - clear, concise, and positive
• Willingness to work a flexible schedule including evening and weekend hours
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred)
Company Overview
• Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the academic journey. It was founded in 1873, and is headquartered in Westchester, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.follett.com.
Company H1B Sponsorship
• Follett Higher Education has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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