Team Lead - Medical Courier

Medical Courier Team Lead HC Logik | Phoenix, AZ & Flagstaff, AZ One position available in each location About HC Logik HC Logik is a family-owned healthcare logistics company supporting the transportation of laboratory specimens, pharmaceuticals, and other healthcare materials. Our work directly supports patient care, and we believe every pickup, every shipment, and every detail matters. We are seeking a dependable, organized Team Lead in each market to help build our independent contractor courier teams and launch our Arizona operations on November 16, 2026 . About the Role The Medical Courier Team Lead will help recruit, onboard, train, and coordinate a local team of independent contractor couriers while serving as a key contact for clients and HC Logik management. This is a hands-on leadership position. Each Team Lead must learn every route in their market and serve as the backup courier for all local routes when coverage is needed. The ideal candidate communicates exceptionally well, pays close attention to detail, and takes ownership of building a dependable team that delivers consistent service. Key Responsibilities Help recruit and build a reliable team of independent contractor couriers in the assigned market. Coordinate contractor onboarding and verify completion of required documentation and training. Train couriers on route requirements, client procedures, courier applications, specimen handling, packaging, and documentation. Learn and maintain working knowledge of every local route, including pickup locations, schedules, site access, and delivery requirements. Personally cover any local route when backup coverage is needed. Coordinate daily route coverage and help address absences, delays, and unexpected service needs. Communicate clearly and promptly with independent contractors, client locations, and HC Logik management. Verify adherence to required specimen handling, temperature control, packaging, labeling, and shipping procedures. Identify and address missed pickups, packaging concerns, incomplete documentation, and other service issues. Maintain accurate operational records and follow issues through resolution. Help maintain supplies and ensure couriers have the materials needed to perform their work. Reinforce patient confidentiality, safe handling practices, and professional service. Qualifications Excellent verbal and written communication skills. Exceptional attention to detail and consistent follow-through. Strong organizational skills and the ability to manage changing priorities. Dependability, sound judgment, and a willingness to step in when coverage is needed. Ability to teach procedures clearly, provide constructive feedback, and build productive working relationships. Comfort using smartphones, courier applications, email, and basic computer systems. Prior courier, delivery, dispatch, or logistics experience preferred. Medical courier, laboratory specimen transportation, or pharmacy delivery experience strongly preferred. Experience recruiting, onboarding, training, or coordinating independent contractors is a plus. Previous team lead or supervisory experience preferred. Valid driver’s license and a driving record that meets company requirements. Availability to travel for initial training and provide backup coverage across all routes in the assigned market. Training and Launch Schedule Selected candidates must be available to travel to Tampa, Florida, during the first week of November 2026 for on-site training. Following training, Team Leads will return to their respective Arizona markets to train their local independent contractor teams and complete launch preparations. HC Logik leadership will be on-site to support the November 16, 2026 launch . What Success Looks Like A reliable contractor team is ready for launch, every route has dependable coverage, and couriers understand the procedures required to protect specimen integrity. Clients receive timely communication, issues are resolved …

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