Team Lead, Laboratory Services

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. The Role: Medcan's Laboratory Services team is seeking an experienced and service-oriented Medical Laboratory Assistant/Technician for the position of Team Lead, Laboratory Services. Reporting to the Manager, Laboratory Services, the Team Lead is accountable for the day-to-day leadership, coordination and performance of the Medical Laboratory Assistant (MLA) team. The role supports the operational oversight of laboratory services and clinical operations by performing MLA duties as required to meet staffing needs, accommodate client volumes and ensure the efficient delivery of service. The Team Lead serves as the primary point of contact for frontline laboratory operations, overseeing workflow coordination, staffing, scheduling, service delivery, quality and team performance. Through coaching, mentorship and performance management, the Team Lead fosters a high-performing, engaged team culture that supports exceptional client experiences and operational excellence. What You'll Do People Leadership & Team Management Provide direct leadership, guidance and support to Medical Laboratory Assistants and other assigned laboratory support staff. Conduct regular one-on-one meetings, coaching conversations and performance discussions with team members. Support employee engagement, recognition, development planning and career growth initiatives. Participate in recruitment activities, including interviewing, selection, onboarding and orientation of new staff. Monitor attendance, scheduling practices and staffing requirements to ensure adequate operational coverage. Identify performance concerns and partner with the Manager, Laboratory Services on employee relations matters and performance improvement plans as required. Support the delivery of annual performance reviews and ongoing performance management activities. Foster a positive, collaborative and inclusive team culture aligned with Medcan's values. Lead daily huddles, team communications and departmental meetings as required. Support change management initiatives and reinforce organizational priorities within the team. Operational Leadership Support the daily operations and workflow of Laboratory Services to ensure efficient service delivery and achievement of operational targets. Assess clinic volumes, staffing levels, client flow, equipment availability and resource requirements on a daily and weekly basis. Prioritize team activities and allocate resources based on client care needs, operational demands and safety considerations. Develop, maintain and adjust staff schedules to support operational requirements and business needs. Monitor service levels, productivity metrics and workflow efficiency, identifying opportunities for improvement. Serve as the first point of escalation for laboratory operational issues, workflow concerns and service-related client feedback. Collaborate with leaders across clinical operations to ensure seamless client flow and an integrated care experience. Support inventory management, supply utilization and equipment readiness to ensure uninterrupted service delivery. Participate in departmental projects, process improvement initiatives and new program implementations. Ensure departmental compliance with Medcan policies, accreditation standards, quality management requirements and regulatory obligations. Escalate significant operational, quality, safety or staffing concerns to the Manager, Laboratory Services in a timely manner. Quality, Safety & Service Excellence Promote a culture of safety, quality, accountability and continuous improvement. Monitor compliance with laboratory procedures, infection prevention and control practices, safety protocols and quality management processes. Investigate, document and escalate incidents, n…

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